Job Overview

FBD have an exciting opportunity for a motivated, career driven individual to join our Claims team.

Reporting to the Motor Damage Claims Manager, you will participate in a customer focused claims handling service. You will ensure that a proactive and innovative philosophy is adopted in relation to claims handling, in accordance with regulatory, statutory and internal requirements.

Job Responsibilities

This will include:

• Manage the First Notification of Loss to determine correct area for handling and liability in line with policy cover. Allocating claims that fall into the category of Delegated Authority claims to panel loss adjusters;
• Handling all claims from notification through to closure within agreed authority limits and service standards, in order to obtain optimum settlement for the company and customer;
• Handling all incoming telephone and written communication from customers / policyholders, their representatives and all other interested parties in a pro-active manner and within SLA’s;
• Provision of excellent claims customer service to customers; their representatives; brokers; service providers and interested parties in a friendly, courteous and professional manner; ensuring a positive supportive customer experience throughout the claim process.
• Ensuring that critical detail is captured at all stages of the claim, as comprehensively and accurately as possible, to ensure that;
  • All claims are handled appropriately; and that
  • The data captured in respect of fraud indicators is directed to the Team Fraud Coordinator and/or Claims Investigation Team, to ensure maximum detection of fraudulent or exaggerated claims.

Job Responsibilities

• Dealing with all issues in terms of Policy indemnity and liability in the appropriate manner and manage each claim to a satisfactory conclusion, maximising customer satisfaction and minimising cost to FBD. Fair to the customer, fair to FBD.
• Establish and maintain adequate claims reserves (ensuring prudent reserving policy is adhered to)
• Authorisation of claims cheques within agreed authority levels
• Provide technical advice to customers (claims process and what next steps are in relation to their claim); Loss Adjusters; Solicitors;
• Ensure personal understanding of regulatory framework and compliance with regulatory standards for claims handling:
  • Consumer Protection Code (CPC);
  • Consumer Insurance Contract Act (CICA); and
  • Data Protection requirements.
• The ability to work proactively to ensure that personal and team objectives and targets are met;
• Reflect the claims department strategy of the customer centric approach; and
• Undertake project work as required.
• Actively participate in training and identifying training needs for team

Education

• Similar experience in a claims handling role
• Insurance experience desirable, but not essential as those appointed will undergo training and an opportunity to complete the Insurance exams.

Experiences

Competencies

Skills:

• Excellent Interpersonal; numerical and communication (written and verbal) skills

Competencies:

• Drive for results
• Innovation and change orientation
• Planning; co-ordination and organising
• Problem solving / decision making
• Quality: High standards in all areas
• Team Building / Team Player
• Technical skills and knowledge

Benefits

• 21 days annual leave
• Bluebell bonus – up to 8%. The bonus calendar runs from 1st January to 31st December each year.
• DC Pension – 8% employer contribution and 2% (min) employee contribution.
• 50% off car and home insurance (upon completion of probation period).
• €70 monthly lunch allowance.
• €180 Wellness Wallet – can be used towards gym membership, dental, etc.
• Financial support to towards CPD.

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