Job description

Clarion Biltmore Village - Asheville, North Carolina

THE MILAN HOTEL GROUP COMPANY CULTURE

Above all, we believe people are our most important asset. We strive to demonstrate that successful companies are built by people, not by profits. We foster an engaging and respectful work environment for all to achieve their career goals. Our company is dedicated to creating an atmosphere where team members can focus on personal growth and chart a professional career path.

THE JOB DESCRIPTION:

An exciting opportunity for a talented and motivated General Manager at our Clarion Inn Biltmore Village

You must be adept at managing the ongoing sales and operational strategy & performance of the hotel. This role acts as the head coach of the property by engaging and aligning the associates to provide superior guest service and overall profitability.

The General Manager must supervise all areas of the hotel while maintaining brand standards and needs of the associates to achieve superior levels of quality. Ultimately, the performance of the property and its associates are the responsibility of the General Manager. This will require the General Manager to be present during high-demand periods as determined by operational necessity and business volume.

GM DUTIES AND RESPONSIBILITIES:

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Deliver hotel budget goals and set other short and long-term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors.
• Act as a final decision maker in hiring a key staff.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

PREREQUISITES:

The ideal candidate is a seasoned hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights. Having experience with Choice Advantage PMS is a plus.

EDUCATION:

A 4 year degree in hotel management or hotel management experience

EXPERIENCE:

The ideal candidate will have 2-5 years of experience in the hospitality industry with at least 5 of those years in a supervisory or management position.

Job Type: Full-time

Job Type: Full-time

Pay: $43,000.00 - $52,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 3 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Asheville, NC 28803: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 3 years (Preferred)

Work Location: In person

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.