Job description

Prairie Mountain Media’s (PMM) classified call center serves more than 20 Colorado newspaper brands. The team manages classified advertising for individuals/private party (homes, autos, merchandise for sale by owner), services, legalism and obituaries.

The Classified Call Center Inside Sales representative is responsible for fielding the majority of incoming calls and emails for private party and service directory advertisers. You must be comfortable fielding dozens of calls per day and closing sales quickly and efficiently. The ideal candidate is friendly, customer-focused and willing and able to work as a team player in a deadline-driven environment.

What you will do:

• Take and process phone orders immediately; overcome objections on pricing as needed.
• Assist customers in the development of effective ad copy and design layout.
• Encourage use of upsells like art, photos, bold, frequency and/or additional publications.
• Manage the incoming call queue so that calls are answered promptly by quickly closing deals and processing orders and payments.
• Manage all orders and details necessary to proficiently perform the job, including accurately ordering ad insertions and adhering to production requirements; timely processing of credit adjustments and maintaining account files by following accounting/credit procedures.
• Monitor orders and corporate billing team to ensure ads publish as scheduled.
• Ensure good customer relations by handling all customer requests, questions and complaints, and facilitating their resolution through personal action and intervention and working with others.
• Demonstrate a complete understanding of product audiences, rates and packages and explain them in a way to match recommendations to customer needs.
• Outbound calls to contract and seasonal accounts.
• Back up other call center and sales staff as needed.

What you will bring:

• One year’s sales experience if preferred.
• High school diploma or GED equivalent.
• Strong organizational skills and ability to handle multiple tasks and priorities; demonstrated time management skills.
• Excellent listening, written, and verbal skills.
• Proficient in the use of software and computer systems … this job requires that all orders and processes are submitted via our computer applications and online systems.

We are an equal opportunity employer who supports a diverse workforce.

The hourly wage is $15.30. Pay is based on several factors including but not limited to education, work experience, time in role, certifications, etc. In addition to your salary, MediaNews Group offers a comprehensive benefits package, incentive and recognition program, and 401K plan (all benefits are based on eligibility).

https://myworkdaycenter.wd5.myworkdayjobs.com/MNG/job/Boulder-Colorado/Classified-Call-Inside-Sales_R1202

Job Type: Full-time

Pay: $15.30 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: Hybrid remote in Boulder, CO 80301

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.