Clerical Officers (all areas of the business)

Reporting to the Department / Depot Manager
12 Month Fixed-Term Contract (with a view to renewal / permanent contract of employment)
Starting Salary: €23,626.93 per annum
Flexible hybrid working week (depending on the location)

Areas of responsibility (but not limited to):

• Provide customers with information on service changes, departure times, route changes, fare / ticket range and prices
• Provide support for employee travel facilities and employee cycle to work requests
• Monitor social media sites during dedicated hours and respond appropriately and timely to customer queries and comments
• Acknowledge and reply to all customer queries and complaints with reference to NTA guidelines
• Daily check and maintaining of bus sign off sheets
• Dealing with payroll queries on CoreHR systems

Experience Required:

• Third level qualification in any business area is desirable
• Good knowledge / experience of Microsoft Package (Word; Excel; PowerPoint)
• Ability to record, analyse data and generate reports
• Ability to meet deadlines and work under pressure
• Experience in a similar role desirable

Benefits:

• Enviable level of job security
• Medical (GP) Scheme
• Family friendly Leave
• Career Development opportunities
• Subsidies Travel facilities
• Public Service Credit Union
• Employee Assistance Programme
• Education Support Scheme
• Sports and Social Clubs
• Excellent Pension scheme

How to apply:
Apply online through our Dublin Bus E-Recruitment Site by Sunday 16 October 2022

Shortlisting will apply.

Data Retention and your legal rights:
Applications will be kept for 12 months in line with our Data Retention Policy
To exercise your rights under the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988-2018, please email dataprotection@dublinbus.ie