Department: Client Relationship Management

Reports to: CRM Manager

Location: Suite 5, Block 1, International Science Centre, National Technology Park, Castletroy, Limerick, V94 C61W

FundRock Management Company S.A. (“FRMC”) is a leading independent third party Fund Management Company providing management company services primarily to Luxembourg, Ireland and UK domiciled collective investment schemes in accordance with the respective regulations. FRMC provides substance through solid risk management, oversight, compliance, as well as through the comprehensive knowledge of its strong team. The firm’s multinational team speaks over 20 languages and is well placed to support asset managers across borders with local market insight and global connectivity. Due to the expansion of the company, we have an opportunity for Client Relationship Manager to join our team based in Limerick, Ireland or Luxembourg

Purpose of the role:

As a Client Relationship Manager you will work as part of a fast paced and growing team. You will support the team in meeting its objectives. This role requires you to maintain a strong relationship with all relevant stakeholders, internally and externally together with our services providers, ensuring market leading service to our clients.

A great opportunity to be part of a the Client Relationship Management (CRM) department which will allow you to grow and develop your career within an award winning European Management Company which provides an international and dynamic working environment where personal development, performance and operational excellence are encouraged. The role will allow you to establish and develop solid working relationships with clients and internal teams which you can leverage throughout your career.

The Role

key responsibilities of the role include:

• To be the main point of entry to the clients and to co-ordinate, follow up and solve issues raised by clients
• To maintain and develop mutually beneficial relationship with the clients
• To ensure high quality and timely service delivery and provide internal teams with support when needed
• To liaise with external parties and clients service providers
• To arrange service reviews and follow up on KPI/SLAs and ensure that proper SLAs, instructions and policies are in place for all relevant activities
• To attend board meetings, assist in preparations and ensure any action points are swiftly addressed
• To identify additional services of value to the clients (cross sell)
• To support the implementation of clients’ product changes
• To promote a respectful work environment, contribute to the continuous development of the team and its tasks and to support the rest of the CRM-team to the best of your abilities

Your Profile

• 5+ year experience of financial sector; fund administration, custody, transfer agent and / or fund investment compliance.
• Client service and relationship management skills/experience and service minded attitude.
• Knowledge of the Fund Industry, legal structures, client service models and ability to structure business processes.
• Ability to work under pressure and deliver in line with set targets and within deadlines. Ability and will to take overall responsibility for client relationship.
• Strong drive to solve problems and implement relevant improvements

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit our CSR page.

If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salary’s expectations) to our dedicated email address: recruitment-ie@apexgroup.com

Posting date: 22/08/22
PID: 13273