Client Services Administrator, Mon-Fri 14:00 - 22:30
Full Time
Dublin, County Dublin
Posted
Job description
Job Description:
We are looking for a determined Client Services Administrator to work directly with and support our customers utilise our platforms to their full potential.
If you are looking for senior-level role in the world of Customer Service, and an introductory position into the Customer Success environment, we would love to hear from you. This role will provide you with a lot of opportunity for growth both within the team and the organisation based on your performance.
This team is currently managing two work streams, one is technical orientated, with the other being more customer centric. This particular role will be technical focused.
The shift pattern for this role is Monday to Friday 14:00 - 22:30.
The value you will deliver
- A core part of your new role will be to support our customer activities such as change requests, data feeds, new product rollout, ad hoc reports, business growth, and successful implementation of new functionality and software upgrades.
- On a daily basis, you will manage multiple incidents simultaneously and prioritise in line with defined SLAs
- You will accurately document solutions and create knowledge base articles to help customers and internal teams resolve issues faster
- You will be responsible for working directly with our customers in a B to B environment to enhance their overall experience of our product, their professional relationship with Workhuman and the success of their recognition program.
- Build relationships and resolve disputes across geographies and cultures with ease
The skills you will bring
- You have two or more years experience working in a customer focused role
- Strong innovative, analytical, problem solving and troubleshooting skills with a passion for the quality of your work.
- Ability to use technology systems accurately and effectively to update customer records and maintain automated workflows
- You will have the ability to perform with a respect for urgency, comfortable in a fast-paced, high-intensity, deadline-oriented work environment
Benefits:
- 25 days annual leave, increasing with years of service
- Company plan VHI Health Care & Dental cover for employee and dependencies
- A Pension commencing after probation period
- Participation in Workhuman’s employee recognition programs
- Discounted gift certificates
- Discounted TaxSaver Travel cards/free car parking (subject to availability)
- Income Protection
- Life Assurance
- Access to our Tuition Reimbursement Scheme
- Access to Workhuman University
- Additional ‘perks’ - Free breakfast cereal, fruit, tea/coffee, fantastic catered events and wellness activities throughout the year throughout the year etc.
#LI-hybrid
The Company:
Workhuman® is pioneering the human workplace through award-winning Social Recognition® and Continuous Performance Management solutions. Workhuman inspires more than six million humans across 180 countries to perform the best work of their lives. For the past 21 years, human resources and business leaders alike have used Workhuman Cloud® to gain the proactive insights necessary to transform and lead a more connected, human-centered workplace that accelerates engagement and productivity. To learn more about Workhuman’s mission to make work more human for every person on the planet and how you can ensure great work is celebrated and amplified in your workplace, visit
www.workhuman.com
.
Did you know:
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We have an award winning culture, we were named as #2 Great Place to Work in Ireland in 2021 large-sized workplace, up from #4 in 2020 in the same category having previously placed #1 in the medium-sized workplace category in 2019. We are also recognised as one of Irelands Best Workplaces for Women by Great Place to Work in both 2021 and 2020.
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There are currently over 6 million users on the Workhuman® cloud across 180 countries.
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Our core values are; Respect, Determination, Innovation and Imagination.
At Workhuman, we love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
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