Job description
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
The purpose of the role is to own the operational relationship with assigned customers building true partnership relations with all stakeholders Internal and External. Ensure that customer satisfaction is high and act as an extension of the customer within DB Schenker Region EMEIA, making sure that the customers’ requirements are articulated internally to all involved parties including operations and all products. You will continually review requirements with the customer and implement process improvements to ensure all levels of KPI are met and streamlined through data analysis and also trouble shoot where necessary.
Overview day to day communication to customer- Hold daily calls with EMEIA Control Tower
- Hold daily calls with China origin points
- Ensure overall OTD performance is at the required level
- Work closely with Data Analyst
- Ensure all analysis completed for weekly / daily reports
- Ensure all escalations are actioned
- Build strong relationships with all assigned customers External and Internal
- Drive internal alignment to meet customer performance objectives and expectations
- Maintains high client satisfaction ratings
- Keep customer updated of industry / market developments
- Provide weekly snapshots of Performance to your Line Manager every Wednesday
- MBR / QBR creation including presenting KPI stats for Performance
- Provide regular updates to both the business sponsor and wider business
- To ensure that agreed rates exist and are updated for all business
- Support of Finance/Accounting department in case of unsettled invoice
- Take reasonable care of your own and others peoples Health & Safety in the workplace
- Report hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk
- In addition to this you are required to carry out any other duties as reasonably requested by your direct Line Manager
Excellent relationship building skills- Retail Supply Chain background
- Identifying process improvements internally and externally
- Ability to demonstrate Analytical data driven engagement
- Ability to prioritize, organize and manage time efficiently is essential
- Good presentation skills
- Ability to formulate plans from complex data or scenarios
- Industry experience from a “client” perspective
- Providing root cause and corrective actions agreed with local and regional management as required
- Previously prepared and presented Monthly/Quarterly Business Review presentation material covering operational performance
- Provide analysis on changes to supply chains including risk assessment
- Experience creating, maintaining SOP’s containing best working practices at both origin and destination outlining shipment cycle specific service requirements and KPI measurements
- A self-starter
- Relationship management skills
- Able to work successfully on own, but also as part of a team
- Superb communicator and networker
- Ability to maintain long term professional relationships
- Negotiation skills
Benefits:
- Our vacation and leave policies reflect our belief in proper work-life balance.
- Schenker Ireland offers all employees a contribution to our private health insurance scheme.
- Both employer and employee contribute to each person's pension
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