• Ensure staff under one’s supervision understand and are guided by the Lanterman Act, Redwood Coast Regional Center’ Vision Statement, State/Federal laws and regulations, and Agency policies and procedures.
• Supervise, mentor, coach, and oversee the tasks and projects accomplishments of the Client Advocate for County(ies) assigned.
• Active participation in the oversight and education of Agency staff as it relates to the consistent utilization and implementation of Community Placement Plan (CPP) activities, program and Plan development, as assigned.
• Develop and/or collaborate in the development or revision of Agency procedures, protocols, and manuals related to programs and services under one’s assigned responsibilities.
• Recruit and hire staff qualified to work effectively as service coordinators, unit assistants, team leaders, client advocate, and other staff assigned to the Client Service Manager’s unit/office.
• Develop and oversee the initial orientation and on-going training plan of staff assigned to unit. Evaluate the performance of new and existing staff at intervals determined by the Agency and as needed to ensure the development and growth of staff under one’s supervision. When necessary, develop and oversee a subordinates coaching and/or corrective plan of action when (s)he is not meeting the expectations for their position.
• Participate, as assigned, in the coordination and oversight of the Agency’s over 3 intake and eligibility team responsibilities, including but not limited to ensuring timely and effective referral and intake services, meeting eligibility review timelines as required by legislation and regional center-DDS performance contract, and the smooth transfer of new eligible clients to the appropriate unit.
• Analyze State/Federal waiver proposals for consistency with self determination and self directed concepts; keeping RCRC’s Director’s Team up to date on waiver proposal elements important to the Agency’s approach to ensuring maximum client decision making and responsibility taking; making recommendations on Agency’s response to waiver proposals.
• On a timely basis, review and approve Individual Program Plans (IPPs) that are developed through person-centered planning practices, ensuring that they meet waiver qualifiers, as applicable; review and approve purchase of service (POS) authorizations that meet State laws and regulatory requirements, along with Agency purchase of service guidelines.
• Review and/or coordinate the review of client case records for completeness and conformity with Agency guidelines and/or State/Federal laws and regulations, providing training and guidance to unit staff as to gaps in documentation, title 19 notes, CDERs, service monitoring, et cetera.
• Work cooperatively and collaboratively with other agencies, vendors, and community groups as needed to ensure accurate information about the regional center, its clientele, regional center policies and mandates. When necessary, act as an official liaison to specific agencies or organizations.
• Be an active member of the Agency’s fair hearing team, assisting as needed in informal and formal state level fair hearings.
• Supervise, coach, and mentor support staff as needed and assigned to accomplish the above tasks.
• Actively participate in Agency’s Management Team meetings, Supervisor’s meetings, and other Agency or community committees, work groups, and task forces as appropriate or requested by the Director of Client Services.
• Other duties as assigned by the Director of Client Services or the Executive Director of Redwood Coast Regional Center.

• A bachelor’s degree from an accredited college or university in social welfare, psychology, public health, special education, or another related field, and six years of paid relevant experience.

• Excellent benefits package including vacation, sick leave, medical, dental, vision, life and AD&D, long-term disability, retirement through CalPERS.

• You must submit a resume, cover letter, and application. Please visit our website www.redwoodcoastrc.org for more information and to download our application.
• Incomplete application packets will not be considered for an interview.

Redwood Coast Regional Center is one of 21 regional centers that have been established throughout California. Regional centers came into being through State legislation, sponsored by Assemblyman Frank D. Lanterman and others, in answer to the needs of people with developmental disabilities and their families. Regional centers are legislatively mandated, are voluntary, and are available throughout an individual’s lifetime. Regional centers also provide services to prevent or lessen the impact of developmental disabilities.