DDC is growing rapidly, and our customers need fast and accurate solutions for their life-changing challenges and questions related to paternity or other family relationships. DNA Diagnostics Center is the leading private DNA paternity testing laboratory worldwide. In addition, our portfolio of products includes the Peekaboo Early Gender DNA Test for expecting mothers, SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts.

The Company’s success reflects it’s standing as the best, most accessible and affordable DNA testing service offered to satisfied patients and clients everywhere. DDC has accomplished this success by working as a strong, integrated team with innovative, efficient, effective, and competitive spirit, matched by none.

The role of the Client Services Representative is critical to the success of customer satisfaction. This position will report to the Client Service Supervisor. Our Client Service Representative provides service through multiple platforms, including phone, email, and text messages. This position is essential to setting the tone for high quality service to customers and contributing to an employee oriented, high-performance culture that emphasizes empowerment, accountability, quality, and productivity

This position has the capability to work from home once training is complete. Schedule is Mon-Fri 8:30am-5:30pm EST.

DUTIES/RESPONSIBILITIES:

• Explain DDC’s products and services in a professional manner via phone, email, text message, or chat.
• Effectively triage and support inquiries related to sample status, turnaround time, recollects, payments, accessing results, etc.
• Correspond with clients on helps and case adjustments to verify or obtain missing information.
• Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and vision statements.
• Take initiative to help team members when needed.

• 
  High School Diploma preferred.
• One (1) year’s previous experience within a call center or customer service environment.
• Excellent verbal and written communication skills
• Quickly understand and analyze customer needs, listen actively.
• Collaborate and work effectively with others.
• Ability to cope with difficult customer situations.
• Excellent customer service, interpersonal, and typing skills.
• Knowledge of customer service principles and practices.
• Effective time management and problem-solving skills.
• Completion of HIPPA training

Mon-Fri 8:30am-5:30pm EST

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.