The Role:

You’ll join our growing US team as a Client Success Associate in a hybrid work model from our Omaha office.

You will play a critical role within the company through hands-on management of travel advertising campaigns while developing and maintaining partner and agency relationships with key corporate clients. If you thrive in a fast-paced, innovative and collaborative environment, and are excited by the idea to make impactful decisions for the company and your clients every day, then this is the role for you!

What you will do:

• Provide an exceptional level of service to your clients and internal business partners

• Maintain and grow revenue by educating clients on the value of what Sojern offers

• Proactively mitigate client churn by listening to client experiences and anticipating needs

• Ensure a positive onboarding experience by setting expectations, attending to client requests and ensuring accuracy in order to quickly build client confidence in Sojern

• Execute, optimize and report on advertising campaigns by partnering closely with internal teams such as sales, ad operations, data insights, accounting, etc.

• Consult with clients to deliver key findings/results, provide thoughtful recommendations and lead them towards the best products to meet and exceed their needs

• Thoughtfully address the needs of your clients while staying aligned to the company’s vision

• Iterate on existing processes to create operational efficiencies

• Travel to client meetings, conferences or Sojern offices as needed

What you bring to the table:

• Bachelor’s degree from an accredited college or university

• 1-3 years account management/client/customer success experience

• Experience building and maintaining successful client relationships

• High attention to detail and organization skills which allow you to efficiently manage multiple clients and campaigns on any given day

• Strong analytical abilities and experience in data-driven decision making

• Excellent communication skills, both written and verbal

• Strong self-management skills; Employs a sense of urgency as needed

• Proven success in collaborating with internal and external teams, along with remote team members and managers

• Digital marketing experience a plus (i.e. Display, CTV, Facebook, Meta and/or SEM)

What we have for you:

• Flexi-Fridays: No internal meetings and shut down at Noon every Friday
• Flexibility: Remote and hybrid work options, so our team can enjoy flexibility and do their best work regardless of location
• Equity: Stock options are offered to every employee
• Tech: Monthly cell phone & wifi stipend provided, in addition to laptop and tech equipment for your home office
• Paid Parental Leave: 16 weeks pay for birthing parents and 12 weeks pay for non-birthing parents, beginning the day of joining until the child's first birthday. Where a local country has more liberal leave protocol, we happily comply! #embrace-inclusion
• Learning Opportunities: All employees have access to an annual L&D stipend, as well as ongoing training and support to help you grow while leading creative and challenging projects
• Sojern Gives Back: We regularly organize office volunteer programs with local charities and organizations, as well as provide 40 hours of paid time per year to volunteer
• Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
• Travel Perks: IATA membership and personal travel “hotel stay” benefit
• Recognition: We use Bonusly to allow our team to recognize performance and teamwork #deliver-wow #win-as-a-team
• Wellbeing: We take a whole-person approach to your wellness with Spring Health mental health benefits, a Wellness Coach, and Employee Assistance Programs
• Paid Time Off: Unlimited PTO (we are a travel company, after all!)
• Healthcare: Comprehensive medical, dental, and vision insurance for you and your dependents with healthy employer premium contributions
• Life and Disability: Life, AD&D and Short- and Long-Term Disability insurance with premiums 100% paid by Sojern
• Medical Travel: Travel expense coverage for when medical treatment is needed that is not available locally
• Retirement: 401k available with company profit sharing contributions

About Sojern:

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews!

Referred by Sojern?

If you are being referred for this position by a current employee of Sojern, please reach out to that person to submit you as a referral before applying!

Disclosure - Pre-Employment Requirements:

All candidates offered employment by Sojern may be subject to pre-employment requirements, including but not limited to a background check. Sojern is compliant with all federal and local laws with consideration to pre-employment requirements.

Our Commitment to Diversity Equity and Inclusion:

At Sojern, we work to create a brave space that seeks out, embraces, and promotes diverse thoughts, beliefs, and experiences of Sojernistas globally.

We are building a workforce that represents the customer base we are serving and the world we live in. A diversified workforce is an innovative workforce. Just as there is no one typical traveler, there is no one typical employee. We foster diversity and inclusion across the company, actively seeking to amplify underrepresented voices and apply diverse perspectives to ensure products, policies, and programs are relevant for our employees and clients alike.

Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all. Sojern has employee resource groups which are the core of our culture, fostering belonging, inspiring learning, and creating opportunities for all Sojernistas across the globe.

• The DEI Council, which fosters diversity, equity and inclusion among our global team

• Sojern Gives Back, which organizes corporate giving and volunteering activities

• SoProud, our LGBTQ+ affinity group for community members and allies

• SoEmpowered, a group dedicated to advancing women in leadership and business

• SoFit, supporting employee health and wellness

We also have employee-run Slack channels for those with specific interests, for example parents, plant lovers or pets.

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.

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#LI-Hybrid