ApplicantPro is currently hiring for a part-time or full-time Client Support Engineer to join our amazing Client Services team, and be the face, and voice, of our company in Eagle Mountain, UT. This part-time customer service position earns $14.00/hour with the opportunity to earn bonuses, and you will enjoy the flexibility of working both in-office and remotely. This role requires availability during business hours from 8:00 AM to 5:00 PM MST on Monday - Friday. The schedule is between 20 to 40 hours per week with the ability to flex up in hours when requested. We are local industry leaders in this essential trade and believe that hard work can also be fun.

In addition to great pay, we also offer great benefits and perks, such as 7 paid holidays including Black Friday and Christmas Eve, generous paid time off (PTO) that starts to accrue on your first day, a 401(k) option, flexible spending accounts (FSAs), life insurance, flexible work from home opportunities, a down-to-earth casual environment, a positive team-oriented culture, and the opportunity to earn a monthly housekeeping bonus. Our full-time (30+ hours per week) employees also have access to medical, dental, vision, and other insurance options.

In this Client Support Engineer role, we rely on you to effectively service our clients through attentive personalized customer service as you assist them in navigating our software. You are helpful and happy to assist with anything from glitches, to optimizing their hiring process, from software capabilities to sorting billing and applicant flow issues. You are the go-to person for everything related to our service offerings!

Much of your day is spent providing exceptional customer service for clients over the phone, and via chats and/or emails that are funneled into our client service system. You are diligent to ensure short response times and work hard to troubleshoot and problem solve when more complex issues arise. Being innovative and creative, you think of new and unique ways of solving problems, and if you cannot find an appropriate solution, you are quick to reach out to others for support!

What you love about your position is the opportunity to make organic connections every day! You are empathetic and work hard to ensure every client feels attended to and valued. You provide exceptional customer service to each of our clients, and enjoy representing a company with a track record of putting others first and assisting in the success of clients!

If we've piqued your interest, and you're ready to apply, it's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

OUR IDEAL CANDIDATE

• Respectful - be kind, positive, and helpful
• Career-minded - looking for more than a job
• Self-motivated - sees what needs to be done and does it
• Team player - get along well with others and have a true understanding of teamwork
• Pride in your work - real desire to do quality work and ensure customer satisfaction

Does this sound like you? If so, please continue reading to hear more about this exciting part-time or full-time Client Support Engineer role!

ABOUT APPLICANTPRO

Founded in Utah in 2007, we currently maintain offices in both Eagle Mountain and St. George. Our team provides our clients throughout the US and Canada with user-friendly hiring software and a methodology that teaches them how to hire better. Hiring is more than just posting a job or getting applications. It's the first of many steps to a successful relationship between employees and employers. We believe that this should be a positive experience that takes the needs of both parties into consideration, and that's why we work hard to "eat our broccoli" and practice what we preach. We care more about results than about "how things have always been done." And, our people truly care about our clients and each other.

We are proud to have been named one of Utah's Top Workplaces by The Salt Lake Tribune. As we've steadily grown, we've come to understand that the core of ApplicantPro is our amazing team. We hire people based on their potential more than their history. Our awesome vibe welcomes creative, innovative, and collaborative minds who enjoy being part of a passionate and supportive team. We have an informal work environment but are serious about what we do. Our employees are too busy learning, growing, and delivering results to get mired down in office politics. No one is ever forgotten in a corner to push papers at ApplicantPro. We encourage each other to stay humble, be hungry, think smart, solve problems, build confidence, think abundantly, and be authentic.

REQUIREMENTS FOR A CLIENT SUPPORT ENGINEER

• Strong computer skills
• Can effectively discuss additional features, upgrades, or services with confidence
• Top-notch customer service skills

If you are excited about this part-time or full-time Client Support Engineer opportunity and meet these requirements, don't delay. Apply today!

Location: 84005