Description

Clinical Registrar \Remote

Applicants MUST STILL BE LOCATED in the state of Washington

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aide programs, processing all necessary paperwork, Serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts.

• Greets and directs patients and visitors presenting to all patient access areas within Swedish Health Services.
• Works closely with patient, families, visitors, physicians, and staff to identify needs, answer questions, resolve problems, or provide other information. Exhibits exceptional compassion and sensitivity to all.
• Demonstrates Culture of Safety values in daily operations. Is a patient advocate. Identifies special needs of patients (e.g. need for interpreter, wheelchair, too ill to wait at front desk) and communicates appropriately to assure safe patient care outcomes.
• Interviews patients applying Patient Selection and Creation P & P and obtains patient demographic and insurance information. Documents complete and accurate information in EPIC ADT application including coverage eligibility, scanning and PCP information. Dispenses patient information brochures.
• Performs timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types.
• Validates patient’s signature for consent/financial responsibility acknowledgement. Obtains and witnesses appropriate signatures.
• Obtains Advance Directive and Medicare information. Collects additional information as required by patients’ circumstances (Medicare Secondary Payor Questionnaire, Important Message from Medicare etc.) to ensure Regulatory Compliance.
• Verifies patient insurance coverage utilizing computer applications and coordinates with Financial Counselors referral/authorization requirements as appropriate.
• Coordinates room assignments and general “Bed Liaison” functions as appropriate.
• Reviews patient admissions records for completeness and accuracy of registration data.
• Assists patients during hospital stay to complete registration data and identify medical plan coverage. Provides Financial Assistance Application as appropriate and assists in resolving billing issues for patients and/or directs patients to the appropriate personnel.
• Coordinates general patient flow including direct admits. Assists in problem solving around patient flow issues (e.g. wait time concerns). Establishes and adjusts priorities based on patient acuity and circumstances.
• Is able to discharge and transfer patients as requested.
• Collects private pay deposits, co-pays and out of pocket payments prior to discharge.
• Accepts, documents, secures and monitors patient valuables.
• Coordinates with designated staff resource to provide expert response to non-coverage issues and patient liability questions.
• Serves as contact personal for patient questions regarding charges and insurance coverage issues. Advises patients of alternate sources of coverage including Financial Assistance and private pay arrangements.
• Separates, collates and distributes paperwork as appropriate.
• Verifies patient personal information and places ID band on patient as appropriate. Provides clinical staff with patient labels and medication reconciliation report as appropriate.
• Answers multiple phone lines demonstrating decision-making ability regarding appropriate routing of calls, ability to manage other multiple interruptions and ability to maintain a helpful and responsive demeanor.
• Escorts patients to their destination as appropriate transporting via wheelchair when needed. Assists with patient luggage, as necessary.
• Organizes work to perform multiple functions concurrently, demonstrating ability to respond appropriately to multiple requests from staff, patients, physicians, etc.
• Responsible for timely corrections in work queues.
• Demonstrates skills and ability to support EPIC downtime.
• Flexible in working occasional unscheduled shifts or portions of shifts due to urgent situations and or sick calls/assists in finding coverage for absences as needed.
• Responsible for monitoring Swedish Health Services email communication and applying education/training to daily workflow. Responds to all communication from coordinator, supervisor, and manager in a timely manner.
• Keep work area neat, orderly and well stocked with necessary supplies. Keeps patient waiting area orderly through the workday, maintaining pamphlet and magazine supply as appropriate.
• Supports and communicates effectively with the team. Facilitates communication by promoting positive interpersonal relationships and coordinating information with appropriate healthcare team members.
• Identifies problems and promotes resolution through established communication channels with peers, coordinators, supervisor and manager. Provides and receives constructive feedback.
• Demonstrates a thorough understanding of the overall departmental operation, following department policies and procedures. Provides ongoing position development and assists in the orientation and education processes for new and existing staff.
• Demonstrates support for department goals and functions. Participates in department staff and team meetings as required. Participates in the development and implementation of quality improvement processes. Participates in other duties as requested by supervisor/coordinator and remains flexile at all times.

Preferred qualifications:

• Associate's Degree.
• 2 years experience in a medical setting with inpatient or outpatient admitting.
• Patient Registration or financial counseling or insurance and medical terminology experience.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the Puget Sound. Swedish, named a LinkedIn Top Company to grow your career, employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 163710

Company: Swedish Jobs

Job Category: Clinical Data/Analytics

Job Function: Clinical Support

Job Schedule: Full time

Job Shift: Day

Career Track: Clinical Support

Department: 3900 SS Pre Service Ctr

Address: WA Seattle 1730 Minor Ave

Pay Range: $22.53 - $32.54

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Swedish Health Services is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.