Job description

Position Summary:
Under the supervision of the HIV Clinic Services Nursing Manager and the general oversight of the Director of HIV and LGBTQ+ Services, the HIV Clinic Operations Supervisor is responsible for the effective and efficient daily operations of the HIV and Infectious Disease clinic. Additional responsibilities include problem solving, building collaborative relationships with internal and external department leaders, maintaining audit preparedness based on program requirements, engaging patients in HIV care, participating in clinic committees and meetings on behalf of the HIV Department. The HIV Clinic Operations Supervisor works in partnership with the HIV RN Manager to motivate, support and train the clinical team, ensuring effective operations of the clinical workflow. In collaboration with the HIV Clinic Services Manager, the HIV Clinic Operations Supervisor contributes and implements the HIV Department strategic objectives. This leadership position includes both clinical and administrative duties in the HIV and Infectious Disease programs.

Essential Functions of the Job:

• Oversees and routinely reviews the provider templates to identify and correct scheduling errors. Completes a weekly review of the templates to maintain a healthy productivity rate by gathering and disseminating information.
• Ensures data collection and timely preparation of daily, weekly, monthly, quarterly, and annual HIV services reports, as required by leadership and external funding entities.
• Conducts data entry in the Electronic Health Record and any additional databases used by the HIV Department to track clients and services provided. Performs other tasks as assigned related to data collection, data entry and maintenance.
• Utilizes the Out of Care Report to identify and re-engage HIV-positive patients who are at risk of falling/have fallen out of care; maintains the clinic Out of Care Report, through direct data entry and delegation to other clinical team members.
• Connects patients to Ryan White, ADAP, and other enrollment services, as well as coordinated services at CASA and Our Place. Collaborates with the outreach and coordinated services teams to implement a patient centered comprehensive approach to care and Rapid Linkage to Care.
• Ensures patient access to medication via monitoring and response to prescription refill requests, in consultation with providers. Conducts treatment adherence counseling as needed, to support patients with achieving viral suppression. Coordinates access to patient assistance programs when appropriate.
• Assists HIV Clinical Services Manager and HIV RN Manager in uptake and integration of special projects and new services that align with program objectives and strategic goals.
• Participates in the recruiting, selecting, orienting, and training of new clinical team employees. Assists with efforts to promote positive team morale and collaborates closely with managers to maintain a safe, secure, and compliant work environment.
• Oversees and ensures patient satisfaction by responding to patient concerns, resolving grievances, and addressing inquiries.
• Supports the HIV RN Manager with the annual Ryan White pre-audit chart reviews and the annual Ryan White Survey collection.
• Acts as point of contact for the HIV clinic by participating in site committees and meetings. Gathers feedback from ancillary departments and works with HIV Department leadership on problem-solving approaches.
• Provides peer coaching to team members to aid in development of skills to improve patient health outcomes and create a positive patient experience.
• Assists with coordination of training opportunities for clinical staff, including assessment of training needs, logistical arrangements, and clinic coverage as needed. Acts as point of contact for external entities that provide staff training.
• Coordinates logistics for and takes the lead in the Practice Transformation Meetings, and actively participates in the Interdisciplinary Meetings by providing reports and updates.
• Supports Quality Improvement activities through collaboration with clinical team and the Data & Quality Supervisor.
• Supports the clinic workflow by functioning in the role of a Medical Assistant during staffing shortages.
• Responsible for ordering office supplies; submits and tracks requests for equipment repairs and/or replacement. As well as plant support and maintenance orders in coordination with CSMs.

Additional Duties and Responsibilities

• Maintains established departmental policies and procedures, objectives, quality assurance programs, safety, environmental and infection control standards.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
• Adheres to SYHealth and department policies and procedures.
• Performs other duties as assigned.

Job Requirements

Education Required:

• Associate Degree in human or social services; or minimum of one year of experience coordinating and/or providing similar services in a non-profit human service agency (in lieu of Associate Degree).

Experience Required:

• 5+ years of experience working as a Medical Assistant
• 2+ years of experience working with people living with HIV

Certifications Required:

• Medical Assistant training from an accredited program.
• Basic Life Support certification (American Heart Association).

Verbal and Written Skills Required to Perform the Job:

• Excellent interpersonal skills
• Demonstrated ability to be culturally sensitive and implement a trauma informed approach
• Demonstrated respect for diversity
• Bilingual (English/Spanish)

Technical Knowledge and Skills Required to Perform the Job:

• Knowledge of HIV: physical, psychological, and emotional effects; transmission, prevention; health and social issues of people living with HIV
• Knowledge of community resources
• Competence in Microsoft Office Suite programs

Equipment Used:

• General office Equipment to include Personal Computer, Phones, Fax, etc.

Working Conditions and Physical Requirements:

• Standing, walking, sitting, lifting 40 lbs., continuous contact with clients, travel to satellite facilities, may work evenings and/or weekends

Universal Requirements:
Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.