ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

General Summary

Ensure consistent and accurate processing of subject registration in the volunteer database and all necessary actions prior to entry
to the screening process. Recruits study subjects for clinical trials by conducting phone screens and scheduling screening
appointments.

Primary Responsibilities:

• Answers and places phone calls with potential study subjects to determine initial study eligibility requirements. Explains study protocols to volunteers for each study during phone screening.

• Maintains accuracy of recruiting database and performs database queries.

• Responsible for accurate processing of subject registration in the volunteer database and collects all necessary documents
  needed prior to subject entry to the screening process.

• Responsible for actioning all voice mail messages from study volunteers.

• Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each study.

Additional Responsibilities:

• Makes confirmation calls for screening appointments and volunteer check-in dates.

• Notifies study volunteers of study participation status and responds to volunteer questions and comments.

• Checks in study volunteers for screening appointments and may plan follow-up visits or screening appointments.

• Assists with training and mentoring more junior team members.

• Coordinates necessary payments to volunteers and may maintain referral program.

Qualifications:

• High school diploma

• 2 years of relevant experience

• Past customer service experience preferred

• Working knowledge of the drug development process

• Working knowledge of medical terminology

• Good written and oral communication skills

• Basic ability to read and interpret study protocols

Shift - 10:30am-7pm Monday-Thursday & 9am-5:30pm Friday

Benefits of Working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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