Job description
About Avaya
About The Opportunity
Monitor, manage and troubleshoot Public Cloud based infrastructure (AWS/GCP/AZURE) including Virtual Machines, virtual Networks, Storage, Backup, etc. Ability to plan and implement changes to the Cloud Platform, Micro Services and
Applications in accordance with ITIL processes. The successful candidate should be the go-to person for troubleshooting, debugging and technically lead the team not only in the day-to-day activities, but also should be able to mentor them for through the learning paths and transformations.
Avaya Solutions and Technology business unit is Avaya’s core R&D, design, development and operations wing. This role is part of the Cloud Outreach & Operations Program responsible for maintaining & managing Avaya’s real time communication applications/services/solutions deployed in the Cloud Platform.
To be successful in this role you will require excellent technical skills, ramp up on the fly, be a quick learner and a great team player with the right attitude.
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About The Responsibilities
Be part of Cloud Operations team and work with other functional groups and stakeholders to ensure the Cloud Platform is always stable, up and running.
- Participate in Cloud operations and support on a day-to-day basis maintaining continuous availability, durability, scale and up time of the platform as well as services/applications.
- Troubleshooting, debugging and technically lead the team not only in the day-to-day activities
- Monitor and manage Cloud based infrastructure (GCP/AZURE) including Kubernetes, Databases, Virtual Machines, Virtual Networks, Storage, Backup, etc.
- Closely work with stakeholders to plan and implement changes to the Cloud Platform (AWS/GCP/AZURE), Services and Applications in accordance with Change Management process.
- Participate in Customer Enablement and Onboarding projects
- Participate in the 24x7 support for internal and external customers
About The Requirement
- 8+ years of industry experience and minimum 5 years of hands-on experience in the following areas.
- Proven experience in Cloud Operations, Support, and Maintenance for any of the Public Cloud
- Platform (GCP/AZURE).
- Should have working knowledge of Public/Hybrid Cloud/Virtualization, Windows/Linux servers, Database and Networking concepts.
- Experience with monitoring tools like Prometheus, Grafana, Datadog, ELK etc.
- Ability to quickly assimilate technical and non-technical information.
- Hands-on experience with infrastructure design, build, deployment and automation using Scripting, Ansible, or Terraform.
- Ability to prioritize and multitask as needed
- Outstanding collaboration and communication skills
- Ability to effectively collaborate with distributed team
- Willing to work flexible hours as needed by the project.
- Prior experience in Telecommunications based solutions & technologies is an added advantage
Education
Preferred Certifications
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). #LI-BF1
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