Summary

The CMA/RMA or LPN collaborates with providers in the delivery of quality patient care and service by maintaining patient flow, escorting patients through the clinic, identifying patient needs, collecting/verifying information, updating electronic medical records, answering patient questions, resolving patient issues or concerns, implementing methods as directed to improve care and the patient experience, maintaining exam/treatment rooms and ordering related supplies.

Essential Duties and Responsibilities

Patient Care

• Escorts patients to and from exam rooms, offices and treatment rooms as appropriate.
• Maintains patient flow in order to help the provider be as efficient as possible.
• Accurately records patient data prior to each provider visit, including but not limited to, vital signs, height, weight, allergies and medication.
• Administers subcutaneous and intramuscular injections ordered by the provider.
• Obtains blood specimens from peripheral sites as needed and in accordance with OSHA and universal precautions.
• Assists providers with minor surgical procedures and is responsible for cleaning and sterilizing procedure room and instruments.
• Submits patient prescriptions electronically or by phone.
• Monitors phone and electronic message boxes and makes patient calls as directed by providers.
• Requests and evaluates lab tests as indicated by patient status and practice protocol and conveys results to patients as directed by the provider.
• Schedules patients tests, procedures, hospital admissions and appointments as applicable.

Other

• Compiles information and prepares reports.
• Maintains records.
• Participates in educational activities.
• Follows organizational policies and procedures, including State of Franklin Healthcare Associates Compliance Manual, Code of Ethics and Business Standards, HR Policies and Procedures Manual, Team Member Handbook, OSHA Manual and any other policies or procedures for the job function, department, location or clinic.
• Performs other duties as assigned.

Supervises

None.

Education

Must be a graduate from a recognized certified and/or registered Medical Assistant program.

Experience

Two (2) years of work experience, in a clinic setting, preferred but not required.

Certificates, Licenses, Registrations

Certificate as a Certified or Registered Medical Assistant.

Competencies

Teamwork: Maintains a positive working relationship with team members; acknowledges strengths and contributions of others; supports team goals and objectives.

Compassion: Professional and respectful to patients, co-workers and others; remains calm when faced with challenging or difficult situations; manages and resolves conflict in a constructive manner.

Extra Effort: Makes the best use of time during work hours; looks for opportunities to help others when assigned work is complete; goes above and beyond to ensure priorities are achieved.

Excellence:

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  Quality/Continuous Improvement: Ensures accuracy and completeness of work performed; contributes ideas and methods for improvement; receptive to suggestions and new ideas; accepts constructive feedback and demonstrates improvement.

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  Job Knowledge/Technical Skill: Proficient in required skills for duties assigned; able to navigate and resolve unexpected situations.

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  Productivity/Dependability: Responsive to direction and instructions; demonstrates ability to set priorities; completes appropriate quantity of work within assigned time limits; follows through on assignments and notifies supervisor if unable to complete; exhibits good attendance record (excluding approved leave); gives appropriate notification of absence and schedules time off appropriately.

Working Conditions

Work is performed in a medical office environment involving contact with patients, physicians, staff, insurance carriers and other business partners. Frequent exposure to patient care areas. Work environment can be fast-paced with emotionally charged situations, requiring a high level of concentration and appropriate balance of conflicting priorities and multiple tasks. Occasional local travel between work sites and additional hours may be necessary.

Physical Requirements