Job Summary

A successful candidate must demonstrate advanced level knowledge of Enterprise / Cloud base Voice, MS Teams calling, and general M365 solutions. This position will play a critical role to help drive adoption and usage of Microsoft UC for Unified Messaging and Collaboration solutions (VoIP, Video conferencing, Power platform, etc.) The candidate must embrace new technology and feels confident supporting a global O365 architecture. Candidate must enjoy a close-knit team environment of shared responsibility while managing and providing support in various technologies and implementing services to create an edge for our business.

Essential Duties/Responsibilities

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time

• Conduct discovery of existing telephony environment/technology.
• Translate business requirements to technology solution designs.
• Assist in the design and delivery of solutions to meet business objectives and technical requirements.
• Develop policy documentation, training material, and diagrams for voice and collaboration solutions throughout the enterprise.
• Troubleshoot voice and collaboration related issues and make recommendations for system fixes and enhancements.
• Provide technical user support for incidents escalated from the helpdesk and resolve system / application issues.
• Work with the team to explore new ways to scale M365 offerings such as Power Platform, MS Teams, Microsoft Power Automate among others to improve ways of working within the organization.
• Assist with the migration of content from various sources (personal computers, OneDrive, SharePoint, etc) to Enterprise standard M365 environment as designed.

Minimum Qualifications

• Bachelor's Degree in Information Technology or related field or 3 years of equivalent IT experience.
• Knowledge of Telecom engineering, IVR/SIP implementations, custom development and administration.
• Up to date and intermediate knowledge of the Microsoft 365 ecosystem
• Proficiency in Microsoft 365 administration.

Preferred Qualifications

• Specific experience Microsoft, Cisco, or SBCs
• Excellent oral and written communication skills (in English) required
• Strong organization and planning skills
• Knowledge of systems analysis and design methodologies
• Strong problem-solving, critical thinking, and analytical skills
• Able to work effectively in a culturally diverse environment
• Self-motivated; self-starter
• Work well with others in a team environment
• Experience with and enthusiasm for coaching, mentoring and on the job training

Physical Demands

• Frequently required to walk, stand, sit, climb, balance, stoop, kneel, crawl, and crouch.
• Occasionally lifts up to 50 lbs.
• Regularly required reach with hands and arms.
• Requires travel to plants (domestic US and International) with overnight stays; may require staying on job for 1-2 weeks at a time.

Work Environment

• Job functions will be carried out in an office, plant and data center environment.

Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability, or, protected veteran status. Know Your Rights: If you would like more information, please click on the link and paste into your browser: https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster