Collection Agent
Full Time
Columbia, SC 29201
Posted Just posted
Job description
Position Title:
Collection Specialist
Location:
Columbia, South Carolina
Department:
Billing Department
Full Time/Part Time:
Full Time
UCI Medical Affiliates, Inc. (UCI) provides nonmedical management and administrative services to over 50 Doctors Care urgent care centers and 20 Progressive Physical Therapy facilities located throughout South Carolina and Tennessee. UCI is headquartered in Columbia, South Carolina. Doctors Care has operated for over 30 years, treating patients for treatment of outpatient acute, episodic and some minor chronic medical problems. The centers are open evenings and weekends. Centers are staffed by licensed physicians; physician assistants; nurse practitioners; licensed nurses, certified medical assistants, laboratory technicians, registered radiographic technologists; and administrative support staff. Progressive Physical Therapy (PPT) was founded over 20 years ago. These centers are staffed with certified, highly skilled therapists with years of experience and specialized training. Please visit our website at www.doctorscare.com to learn more about our company.
We are currently seeking a Collection Specialist to join our UCI billing department in Columbia, South Carolina. The position reports to the Sr Director of Revenue Cycle Management and Collections Supervisor.
Job Summary
Under the direction of the supervisor, insures all payments are correctly entered against accounts, charges are transferred to patient responsibility as appropriate, balances daily activities, records and reports are maintained, and errors in payments and/or apparent aberrations are identified for research and resolution.
Essential Functions
- Follows procedures, policies, requirements and priorities as assigned.
- Receives and secures all payments to the Patient Accounting Department.
- Assists in the facilitation of payment batches as needed.
- Ensures all payments are correctly applied to the appropriate accounts, (i.e. credit cards, lockbox, electronic payments, AMCOL and live checks).
- Processes zero pay EOBs, post denials, makes contractual adjustments, transfers balances on patient accounts and refers them to appropriate Patient Accounting resources for follow-up and resolution as needed.
- Identifies problem areas and unusual events to the Supervisor.
- Prepares daily keyer report for balancing at end of the day.
- Scans and documents work daily.
- Complies with Patient Accounting quality and productivity standards.
- Ensures accuracy in payment posting through random quality reviews.
- Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations
- Performs special duties or projects of the position, including but not limited to:
- Reconciliation of daily payments and month end processing
- Bankruptcy adjustments
- Returned checks
- Employee adjustments
Minimum Qualifications:
Previous experience in a customer service role/medical office.
Ability to maintain records, follow oral and written directions, perform basic computer functions.
Establish and maintain cooperative working relationships.
Proficiency in Microsoft Office programs such as Word, Excel and Outlook.
High School diploma or equivalent.
UCI offers competitive compensation, great benefits and rewarding careers.
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