Job description

Shift Coordinator

Park Cedar Rapids is currently searching for outgoing personalities to join our team. Persons interested in helping us meet our customer service objectives as we continue to implement new Parking Technologies in downtown Cedar Rapids and improve overall parking operations in a growing community are welcome to apply.

JOB DESCRIPTION:

The Shift Coordinator position is responsible for organizing and assisting in daily workflow and communication for the parking operation. Shift Coordinators are onsite 24 hours per day, 7 days per week to assist with any possible customer issues. Responsibilities include assisting customers (on the phone/ in-person/through remote applications), filtering communication from management to front line staff, monitoring parking equipment from the centralized command center, monitoring a camera system, working with computers, submitting daily logs as well as helping out with event parking.

The shift being hired for is Saturday & Sunday 2pm-10pm every week. This position is for candidates who want steady weekend hours. 16-24 hours available each weekend.

SKILLS:

Customer Service: Park Cedar Rapids Strives to put customer service as the top priority, interactions with the public are a regular occurrence. The following attributes are a necessary component of the job:

• Effective Communication: Verbal and Non-Verbal (position requires answering incoming phone calls and interacting with intercom system).
• Positive Attitude and willingness to assist others, learn quickly, and adapt to operational changes.
• Able to grasp the knowledge of the operation and explain rules, regulations, and procedures to customers.
• Ability to work well with a team, provide guidance to other staff members
• Critical Thinking: ability to assess operational situations and take the best course of action to assist challenges and resolve customer service issues.
• Able to assist field staff and coordinate operational efforts.

Office Administration: The shift coordinator position is an extension of the administrative office and is the first point of contact for the majority of our parking customers.

• Strong Organizational methods
• Accurate Documenting and Reporting
• Experience with using various software applications Windows, Iphone and Android-based.

REQUIREMENTS:

• Regular & consistent attendance- this is required as we are a 24/7 operation, we highly depend on our team to be punctual and present.
• Certification/Degree: Highschool Diploma or greater.
• Knowledge of the geography of Cedar Rapids
• Typing at moderate speed and high accuracy
• Software experience with Windows programs: Excel, Word, Share-point. Ability to learn industry-specific software applications on Windows and Android operating systems.
• Ability to operate the following equipment and tools: personal computer with Windows-based applications, tablets Windows and Android-based, Intercom system, and two-way radios.
• Ability to Work under general supervision, exercising good judgment i.e. following directives, reporting any disturbances to management, documenting daily reports
• Ability to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and technology
• Self-motivated, use of Ingenuity and Inventiveness in the performance of assigned tasks
• Ability to train and teach new staff
• Critical Thinking
• Documented prior experience to establish competency in duties performed and use of required equipment
• Full/wide amount of availability
• Valid Iowa Driver’s License
• Reliable Transportation to and from work

Requires the following, with or without reasonable accommodation:

• Clarity of speech and hearing which permits the employee to communicate effectively
• Sufficient vision which permits the employee to safely operate equipment and tools
• Sufficient manual dexterity which permits the employee to operate equipment and tools
• Sufficient personal mobility, which permits the employee to operate equipment and tools, including the ability to stand and walk outside (in all types of weather) for extended periods

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 12 hour shift
• 8 hour shift
• Evening shift
• Weekend availability
• Weekends only

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Cedar Rapids, IA 52401: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available consistently every weekend (Saturday and Sunday)?

License/Certification:

• Driver's License (Required)

Work Location: One location

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