General Summary: Under the general supervision of the Associate Director of Safety and Security, the dispatcher staffs the OSS Security Operations Center, operating as a primary point of contact for non-emergency, emergency and critical incident calls for assistance or information. The dispatcher provides dispatch and communication support services for officers in Safety and Security as well as coordinates with police, fire, and EMS services or other resources as needed. This position is responsible for monitoring all surveillance, building security and fire safety systems. Uses discretion to prioritize calls and dispatch security officers to investigate events. Provides project and administrative support to the Office of Safety & Security.

Job Duties

Community Services

• Acts as the primary point of contact and provides exceptional customer service for information requests and non-emergency services. Must operate a multi-line phone, prioritize incoming calls, and document calls/services in the computer aided dispatch program. Using voice based radio communications the dispatcher coordinates with security officers who are patrolling the campus and responding to calls for service and addressing on going security issues. The CO - Dispatcher creates on going records of security operations through various electronic and paper documentation.

Emergency Dispatching

• Acts as the primary point of contact for emergency situations (ie. fire, criminal, or medical incidents). Understand and evaluates emergency/urgent situations and relays information as received to assist in coordinating a response with campus security officers, and local police, fire, EMS (by calling 911), or other resources as needed. Utilizes a multi-channel two-way radios to communicate with campus security officers, facilities personnel and building emergency coordinators (ie. floor wardens). Receives and communicates information from emergency phone and emergency elevator phones. Relays and coordinates information between field units and OSS directors. Documents all actions in the computer aided dispatch program.

Central Monitoring

• Manages and monitors all surveillance, building security and fire safety systems. Must proficiently operate a complex digital video surveillance system and actively monitor the campus for criminal activity, accidents, or other potential concerning activity. Evaluates behavior on-screen and dispatches officers accordingly. Maintains a campus-wide access control system including assigning user permissions and controlling building access through scheduled locks and unlocks. Monitors campus security and fire alarms through skillful use of the applicable alarm management software; may also involve low-level of programming. Maintains alarm and control equipment; works with vendors to address technical problems.

Critical Incident

• Acts as the primary point of contact for critical incidents (earthquakes, armed intruders, chemical spills, etc.). Initiates the University's mass notification system to alert the SPU community to the crisis and direct them to take appropriate action. Utilizes multi-modal communication methods including alerts to text, phone, and email activated through a single computer application, activation of electronic reader boards, and desktop alerts, as well as emergency phones/loudspeakers. Initiates the physical lockdown of the campus in response to threats of violence. Is considered an essential personnel and required to report to campus during critical incidents during off hours.

Administrative

• Processes and maintains the campus access control system, including communication with various departments for required credentialing. Provides office support to Safety & Security for phones, office coverage, and projects as assigned, including word processing and spreadsheet creation. Staffs the OSS customer service desk as needed and responds to requests for services such as key check-in/out, vehicle rental check-in/out, parking passes, bus passes, and operates a cash register. Assists with record-keeping, processing and data entry of parking and motor pool information. . Completes clerical tasks for various office records as needed. Provides additional support as needed to the Office & Transportation Manager.

• High school graduation or equivalent.
• One year of office experience.
• Current First Aid and CPR certification (or the ability to obtain).
• Must have valid Washington state driver's license or the ability to obtain within two months of hire.
• Able to communicate effectively, both verbally and in writing using clear language, no-grammatical or spelling errors, and professional tone.
• Must be a self-starter, able to work to high-performance standards with limited supervision, able to function in an occasionally high-stress environment.
• Able to make decisions effectively and in a timely manner that are decisions that are in the best interest of the department, the University, and our customers.
• Organized and detailed-oriented; meticulous in documenting information.
• Must be able to complete, upon hire: first aid and CPR, and dispatcher certified training.
• Must be able to visually observe campus grounds and video surveillance systems.
• Must be willing to travel occasionally for training opportunities.
• Experience with Microsoft Office suite (Word, Outlook, Excel).

Preferred Qualifications:

• Some college coursework.
• Six months dispatcher emergency telecommunication experience.
• Strong clercial ability and able to type 50 words per minute.
• Familiarity and proficiency with adobe products, such as Contribute, Photoshop, Microsoft SharePoint, and computer-aided dispatch software, such as Report Exec.

Position will remain open until filled.

Salary: $27.50 per hour.

This is a full time position with excellent benefits. SPU pays the employee premium for medical, dental, and vision insurance. SPU makes contributions to an employee HSA account and to a retirement account after one year of eligibility in the plan. Tuition discount program available for the employee and qualified immediate family members.