Job description

Description:

What You Will Do

Are you an early career web content creator? If so, help drive the future of multimedia web content at one of the world’s most prestigious and innovative multidisciplinary research institutions. Join the Multimedia Production (CEA-MP) group of Web Content Specialists at Los Alamos National Laboratory (LANL) to inform, engage, and inspire LANL’s external audience.

As a Web Content Specialist 1, you will collaborate with Designers, Developers, and Communications Specialists to plan, develop, and produce high-quality webpages. You will interact with stakeholders and subject matter experts to format, edit, and publish new and updated website content.

What You Need
Minimum Job Requirements:

The successful candidate will be highly detail-oriented, proactive, and a problem-solver, capable of delivering top-level customer service in a fast-paced environment.

Knowledge and Expertise
Beginner proficiency in the web communication field. Has a general understanding of written, visual and interactive communication, with a focus on digital communication channels such as web, social media and email. Beginner proficiency in copyediting or web-related writing and various writing styles. Beginner proficiency in visual and interactive design as it relates to digital content creation, and the software used to do so. Ability to translate complex, technical and jargonized content into a format appropriate for the web. Ability to organize content into sitemaps and that support campaign and UX objectives. Understanding of digital communication standards, guidelines, and best practices, especially as they relate to UX, SEO and accessibility. Ability to follow standards, best practices and demonstrate good judgment when implementing web content. Provide unparalleled customer service.

Tools and Systems
Experience developing, formatting, and publishing web content in a web authoring software or Content Management System (CMS). Experience working with a WYSIWYG to input formatted text as HTML or Markdown and the ability to edit HTML/Markdown directly.

Experience using tools and methods for information architecture activities such as creating sitemaps. Experience using tools and methods for collaborative communication and project management. Experience using tools and methods for receiving new and updated web content, and taking feedback from customers.

Experience collecting metrics from analytics software (e.g. Google Analytics, etc). Demonstrated ability to gather and interpret usage data for the purpose of user testing, measuring success, and reporting to stakeholders.

Communication
Ability to conceptualize and communicate program requirements and detailed elements to both technical and non-technical personnel. Demonstrated skill with interpersonal, written, and verbal communication. Organization skills with high attention to detail and accuracy. Experience collaborating with developers, designers, and product stakeholders.

Problem-solving Skills
Able to use problem-solving skills to conduct research, investigate alternative solutions, and recommend solutions to improve services and products. Ability to monitor and maintain web content to ensure that content is accurate, up-to-date, accessible, and free of errors.

Customer Service
Demonstrated experience working with customers in a professional and responsive manner. Ability to meet project deadlines and manage multiple concurrent tasks and competing priorities. Experience working with customers and subject matter experts to achieve project requirements and communication objectives through the creation and implementation of high-quality web content.

Education and Years of Relevant Experience
Bachelor’s degree in Digital Communications, Web, Design, English, or other relevant degree and a minimum of two years of relevant experience; or, an equivalent combination of education and experience directly related to the occupation.

Desired Skills
Skilled in industry-relevant design and illustration software (e.g., Adobe Creative Suite). Has an understanding of photography and design and can make adjustments to photos and graphics ensuring they are the right quality, dimensions and format for web use.
Ability to do manipulation and conversion on files, such as converting file types, optimizing PDFs and making PDFs meet accessibility requirements.
Understanding of search engines to optimize front matter and metadata.
Experience with accessibility requirements such as Section 508 Compliance and accessibility tools (e.g., Siteimprove).
Experience creating engaging and shareable digital content.

Job Types: Full-time, Contract

Pay: $53,184.09 - $64,049.66 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Los Alamos, NM 87544: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Writing skills: 3 years (Required)

Work Location: In person

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