Job description
THE ROLETwinlite are looking for a full time Community Support Specialist to cover maternity leave. The ideal candidate will be able to provide excellent customer service. The goal of this role is to maintain our current tenants and also assist in gaining new ones and growing our Vesta portfolio. You will be handling a broad range of customer service, office admin, managing HAP and RTB, and work to improve the tenant experience.
RESPONSIBILITIES
Monitor Zendesk and handle any complaints or difficult requests
Maintain and manage tenant profiles as well as move ins and outs
Ensure RTB registrations are done and manage HAP applications and inquiries
Assist with tenant references
Manage and organise all post
Perform office duties including answering phones and welcoming guests
Work closely with the Asset Management team
Other ad-hoc duties as required by the business
REQUIREMENTS
The ideal candidate will:
Have experience in admin duties and customer service
Have knowledge and previous experience with Sage
Are motivated and have a focused and positive attitude
Are a team player with excellent attention to detail
WHO ARE WE
Twinlite is a vertically integrated real estate developer – we design, build and operate residential property in Dublin. In business for over 35 years, Twinlite has only one aim; to be the best. If you like the idea of working hard, learning and being well rewarded then you're in good company.
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