Job description

Partners Personnel is hiring a Service Administrator for a bus dealership, responsible for documenting customer concerns about vehicles.

M-F $20hr- $22hr (Depending on experience)
TEMP- PERM

Requirements:
-The position requires excellent customer service skills and knowledge of the automotive/bus industry.
-This position is the first person the customer talks to in the service department so it is essential that a helpful and knowledgeable demeanor is demonstrated.
-Must be aware of service department policies and procedures, along with the correct procedure to open and close retail work orders. This position works with supervision.

Duties:
-Communicates with the driver/customer on service requirements of vehicle.
-Fills out the work list, repair order and all applicable factory warranty paperwork. Writes up retail work orders using Board of Consumer Affairs, ”Write It Right” guidelines.
-Keeps track of the status of vehicles
-Communicate timelines and service updates to customers and assist in maintaining an accurate service schedule.
-Communicate with service department management on status, quotes, and pricing.
-Maintain positive relationship with vendors, customers, and employees.
-Coordinate with sales, parts, and warranty departments as required.
-Schedule with the service shop all applicable warranty repairs or locating a convenient warranty repair facility for the customer to transport vehicle.
-Obtain prior approvals for all warranty claims with various manufacturers.
-Maintain a line of communication with all repair facilities, obtain estimates for needed repairs and providing pre- approvals to vendors.
-Verify repair procedure are properly documented; all parts match the story and process claim per manufacturers’ guidelines.
-Initiate the warranty repair work orders, documenting the customer complaint and detailing when the complaint occurs for the technician to diagnose properly.

Office Location to Apply:
2460 Lacy lane suite 112
Carrollton, TX 75006
469-239-0177

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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