Job description

Outline:

We are recruiting for a control room operator (CRO) in Dublin 3. If you have exceptional communication skills, or a customer service background, and a desire to effectively solve emergency calls in a fast-paced environment, we want to hear from you.

Benefits as a Control Room Operator:

• Pension (After 6-month probation period).
• Free parking.
• Canteen facilities.
• Shower facilities.

Role and Responsibilities:

• Adhere to all health and safety requirements.
• Respond to all emergency calls/alarms as required.
• Be customer service focused.
• Answer all calls and queries in an efficient and courteous manner.
• Process enquiries and follow up any queries and requests in a timely manner.
• Report to Duty Manager & Senior Manager.
• Liaise closely with all the relevant authorities & co-ordinate the organization of emergency intervention to provide assistance as required.
• Liaise with other departments as required.
• Monitor and adhere to all operational & maintenance activities in accordance with company standard.
• Monitor and accurately record all incidents/planned events in spreadsheets and hard copies and report to senior management.
• Comply with requirements of the company’s Integrated Management System.
• Comply with all policies, procedures, and processes relevant to your position.
• Must be flexible to work shifts. These will include:
• Mornings.
• Evenings.
• Nights.
• Weekends.
• Public Holidays, etc.
• Administration services such as:
• Cash management including but not restricted to floats & vault change.
• Auditing: daily, weekly, monthly and quarterly, as required.

Essential Skill and Experience:

-Skills-

• Clear communications skills
• High attention to detail
• Proficient in Microsoft Word, Excel, Powerpoint and Outlook for professional use.

-Experience-

• Customer service 3-5 Yrs

Job Type: Full-time

Salary: €30,000.00-€39,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

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