Job description

About the Role:
When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

As a Field Service Technician, you will maintain optimum operation of copier and digital copiers/printers via preventive maintenance and emergency repairs. Install necessary parts, maintenance kits, factory modifications and perform adjustments as directed by manufacturer(s).

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Major Duties and Responsibilities

Respond (arrive) and complete open service call tickets to achieve KDS West productivity and quality standards

Maintain optimum equipment performance per manufacturer maintenance and repair procedures

Report poor or suspect machine performance to KDS West Field Supervisor or Service Director at first suspicion

Maintain accurate inventory of parts shipped to and stored in personal vehicle inventory

Conduct and report accurate parts inventory on a quarterly basis or as required by KDS West

Provide a minimum of Level 1 connectivity support (for contact devices) to customer and, or customers designed network support department

Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets

Provide customer assistance with loading paper, staples, adding toner and, or any other key-operator function as required and, or proactively as schedule allows

Perform courtesy calls and, or provide all necessary documentation

Adhere to KYOCERA's codes of conduct

Qualifications

Required:

Minimum 3 years mechanical and electrical support experience, within office product industry required

Minimum 2 years’ experience with KYOCERA office products required

Network connectivity skills sufficient to conduct new installations without assistance and interface with customers IT contacts. Must also be able to provide network connectivity assistance to KDS West teammates and customers including remote assistance

Ability to travel to and from customers within KDS West Branch customer base

Ability to read and follow technical schematics and service manuals

Computer skills including a working understanding of basic network connectivity, print drivers. Hardware and common service skills

Excellent electrical and mechanical troubleshooting skills

Analytical thinking and problem-solving abilities.

Exemplary written and verbal communication skills

Able to work unscheduled hours or attend to client after hours and assist out of assigned territory on occasion as needed.

Detailed knowledge of computer and copier management software such as MS Office.

Valid driver’s license required and reliable transportation

Physical requirements: ability to bend, lift 50 pounds

Strong customer service skills

Preferred:

A+ Certification, Network+ or equivalent

Minimum 2-year experience with KYOCERA office products required

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• copier service technician: 2 years (Preferred)

License/Certification:

• Driver's License (Required)
• CompTIA Network+ (Preferred)

Work Location: Multiple Locations

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