Job description
Purpose: The Corporate Account Sales department Account Specialist provides high level administrative support to specific Corporate Account(s).
Essential Duties:
- Support the CAS department as we deliver exceptional service to select high profile CAS department clients
- Provide efficient clerical support to CAS department management and the CA assigned to your portfolio including but not necessarily limited to: data entry, faxing, scanning, uploading documents.
- Provide detailed reports/information (in a format approved by CAS leadership) to CAS clients in your portfolio focusing on their requirements/requests.
- Develop a solid business relationship with your counterparts (administrative/ support personnel) at the assigned CA. To understand the client’s needs from their perspective and communicate/coordinate with CAS department management to meet those needs.
- Accept and answer questions posed by HCC personnel about those specific clients regarding their pricing, polices and administrative procedures (which often vary significantly from one CA to another) and provide guidance to location managers/branch personnel re: those CA.
- Become the “expert” and go to person for information relating to CA clients in your portfolio, communicate your knowledge to the appropriate folks in the branch chain of command and ensure that it’s fully understood and actionable.
- Monitor the results/progress on projects (e. g. transitioning parts cleaners from solvent to aqueous) relating to CA in your portfolio.
- Prepare, distribute and be able to explain reports relating to those projects to personnel at all levels of our organization.
- Develop a good rapport with employees at Elgin HQ and in the field and provide outstanding support.
Other Duties - Other duties as assigned by management
Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Core Competencies:
- Good reading comprehension
- At least high school graduate (GED) level proficiency in mathematics
- Intermediate to advanced experience with the MS office suite of computer programs especially MS Excel, and including MS word MS Outlook, and other software.
- Good communication skills both written and oral
- Ability to work in a fast-paced environment by:
- Appropriately prioritizing work load
- Multitasking
- Completing high volumes of transactions accurately
- Meeting deadlines
- Ability to maintain confidential information
- Excellent follow up and organizational skills
- Present a positive image of Heritage-Crystal Clean to Corporate Account clients, fellow employees, external contacts and the general public
Work Experience:
- 1-3 years corporate office experience required
Education, Certificates, Licenses, or Designations:
- High School Diploma or equivalent
Specific Skills:
- Intermediate to advanced experience with Microsoft Office software/applications
- Crystal Clean Management System (CCMS) experience preferred
Work Environment: While performing essential duties of this position an individual regularly works indoors, and may be required to sit for long periods. Individual will be required to regularly talk, hear, see and often reach with hands, stand and walk, use a computer keyboard, mouse, telephone, and other office equipment. Noise level of the environment is generally quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Heritage Crystal Clean LLC is an Equal Opportunity Employer. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply.
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