The Role:

The incumbent is responsible to provide a high level of customer care to each person, working to serve customers in an efficient and friendly manner and offering a pleasant experience to them.

Responsibilities:

The incumbent is responsible for:

• Preparing food and drink orders accurately and timely to ensure guest satisfaction and answer any questions in a professional and informed manner
• Ensuring correctness of orders and payments entered into Micros
• Recommending and promoting specials to customers
• Restocking, replenishing, and maintaining display cases
• Maintaining a clean and safe work area
• Maintaining a clean front seating area, including the front deck, for our guest’s enjoyment
• Handle the sales financial transactions accurately
• Adhering to company policy regarding safety, food handling and cleanliness
• Providing our guests with information regarding tours and activities and the various offerings of Catalina Island Company
• Ensuring uniform and personal appearance are clean and professional
• Developing and maintaining positive working relationships with others, support team to reach common goals

Education and Experience

• High School/GED diploma
• Previous experience in a fast-paced hospitality environment preferred
• Must be at least 18 years old.

Knowledge of

• Operational characteristics of a variety of restaurant/counter tools and equipment.
• Occupational hazards and standard safety practices.
• Principles and practices of record-keeping.
• Principles and practices for providing high level of customer service.
• Safe food handling procedures.

Ability to

• Safely and effectively use, operate, and maintain equipment and tools.
• Perform light manual labor.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures.
• Independently organize work, set priorities, meet deadlines, and follow up on assignments.
• Demonstrate strong customer service skills and establish, maintain, and foster positive and effective working relationships.
• Perform basic math such as addition, subtraction, multiplication, and division
• Use English effectively to communicate in person, over the telephone, and in writing. Bilingual English/Spanish preferred.
• Ability to follow directions and efficiently coordinate functions with team to meet daily deadlines
• Contribute to the team and overall goals of the department

Licenses and Certifications

• Valid Driver’s License with a satisfactory driving record maintained throughout employment.
• Serve Safe Certificate

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Must possess:

• Strength, stamina, and mobility to perform light physical work over the course of an 8+ hour shift.
• Vision to read printed materials and a computer screen and to distinguish colors.
• Hearing and speech to communicate in person and over the telephone.
• Walk, climb and descend stairs and uneven ground frequently in operational areas to perform assigned tasks.
• Finger dexterity needed to access, enter, and retrieve data using a computer keyboard, calculator, and to operate tools and equipment.
• Ability to frequently bend, stoop, kneel, reach, and inspect.
• Ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds or heavier weights with assistance and/or the use of proper equipment.
• Ability to handle stressful situations with guests and/or staff.

Environmental Elements

• Work in both indoor and outdoor environments with low to moderate noise levels.
• May work in controlled temperature conditions, cold and hot temperatures, or inclement weather conditions.
• Work near moving equipment and mechanical parts.
• Exposure to chemicals, mechanical and electrical hazards, and hazardous physical substances and fumes.
• Interact with individuals in interpreting and enforcing rules, policies, and procedures.

Working Conditions

• May be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.