Who we are...

Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

• Full-Time: Monday - Friday 3pm-11:30pm Est
• Comfortable working in a high-volume production environment.
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Documenting information in multiple platforms using two computer monitors.
• Proficient in Microsoft office (including Word and Excel)

• Maintains confidentiality by keeping all information seen and heard in the facility in the strictest confidence.
• Maintains productivity, quality and assures customer service standards.
• Answers and conducts business via email routinely while maintaining excellent customer service skills.
• Authorizing Process:
• Reviews the requests to determine which records are being requested.
• Data enters valid and invalid authorizations and requests.
• Returns invalid authorizations and requests to the requester.
• Validates authorizations for accuracy.
• Reviews the requests to determine which records are being requested.
• Requests charts via Record Center if needed
• Copying Process:
• Scans the medical record and chooses the appropriate information to be photocopied, if so directed.
• Copies the appropriate pages for the requested records, if so directed.
• Re-assembles the charts (files) for re-filing.
• Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure.
• Documents the release of information in the patient medical record or other means determined by the facility.
• Quality Assurance and Billing Process
• Provides quality assurance of medical records.
• Calculates the amount to be billed to the requester and prepares the invoice.
• Certifies the copies of medical records when requested, if so directed.
• Prepares copies for printing and mailing.

• A High School Diploma or GED equivalent is required.
• Must be able to communicate (both verbal and written) effectively in the English language.
• Experience in a medical records or health care setting would be beneficial.
• Medical Terminology class is strongly encouraged.
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)

• Except for states where legally prohibited to enforce mandates.