The position supervises a unit of caseworkers and clerical staff responsible for providing child protective services within the Substituted Care unit. The position interacts routinely with Texas Department of Family and Protective Services staff, clients, contract providers, civil and criminal court personnel along with community representatives, the Children’s Assessment Center staff and other partner agencies within the center.

Essential Job Functions:

Plans and manages unit operations to achieve program and regional objectives for service delivery by monitoring caseloads and budgets, consulting with staff on case related issues, approving leave, and holding individual conferences and unit meetings.

Manages and develops staff through unit in-service training, field visits with staff, review of performance data, individual conferences, agency sponsored training, and performance appraisal.

Interprets program policy and procedures to unit staff, other Department of Family and Protective Services staff, and the public.

Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure compliance with policy, procedures, and service control requirements.

Develops and maintains effective working relationships between Child Protective Services staff, Child Welfare boards, the general public, legal, medical, educational, and other community resources.

Makes casework decisions regarding the removal and placement of children and works with county and district attorneys on legal measures to initiate on child protective services cases.

Performs other duties as assigned and required to maintain unit operations

Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.

Attends work regularly in accordance with agency leave policy.

Knowledge Skills Abilities:

Knowledge of agency policies and procedures.

Skill in effective verbal and written communication.

Skill in establishing and maintaining effective communication.

Ability to operate a personal computer and use various software packages.

Registration or Licensure Requirements:
None required.

Initial Selection Criteria:
Child Protective Services Supervisor I: A bachelor’s degree from an accredited college or university, plus 3 years of full-time experience in Child Protective Services* or child placement services** in a public social services agency OR 60 accredited college credit hours plus four (4) years CPI/CPS casework work experience OR 90 accredited college credit hours plus 3 and half (3 1/2) years of CPI/CPS casework work experience OR Currently employed as a Child Protective Services Supervisor I in Family and Protective Services.

Current employees must have current and “meets expectations” performance evaluation and no documented performance issues within the last two years.

Child Protective Services Supervisor II: Completion of Phase I Child Protective Services Specialist Certification and completion of the Child Protective Services Supervisor Certification OR Currently employed as a Child Protective Services Supervisor II in Family and Protective Services OR Currently employed in a Family and Protective Services management position in the Child Protective Services program at a level above Child Protective Services Supervisor AND prior experience as Child Protective Services Supervisor in Family and Protective Services OR previously employed as a Child Protective Services Supervisor II.

Child Protective Services is professional social work where primary duties are providing social casework services to abused, neglected, or exploited children and their families; or in recruiting, studying, and certifying foster and adoptive homes.

**A Child placement service is the decision-making process around placing and monitoring children in licensed 24-hour childcare facilities and in adoptive placement in compliance with state and federal regulations.

Additional Information:
This position may be filled as a CPS Supervisor I or II. Factors such as education and experience may be considered when establishing the starting salary.

This position will be in a mobile unit which means the majority of the work will be conducted using mobile technology, such as a tablet, while away from the office. Being mobile requires working independently yet still being responsive to supervision and your assigned unit. Newly hired DFPS employees in eligible positions will be assigned a DFPS cellular phone.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

MOS Code:
Note: There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information, see the Texas State Auditor's Military Crosswalk here.

As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.