Summary of Job Function: Works in the office and community to assist consumers and their family/legal guardians when a crisis arises. Responsible for the evaluation, management, and stabilization of the crisis as identified by the consumer/family. Collaborates and engages with community resources to prevent the need for involuntary commitment when inpatient services are needed. Provides education & resources to the consumers family/legal guardian to promote resilience and recovery.

Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:
1. Engages and communicates effectively with consumers and families, physicians, health care providers, internal and external team members.

2. Provides face to face and phone crisis support to individuals who call the crisis line or walk in seeking crisis services.

3. Responds timely to all incoming calls after normal business hours, including but not limited to: hospitals, commissioners, petitioners, crisis units, etc.

4. Presents to the area of assessment within an hour of being called for an evaluation unless approved by supervisor.

5. Works as a team with evaluator when an IEMC has been initiated and until its completion. This could include but isnt limited to: Preparing medical records, checking Prestera Center records, talking to medical staff and respondent/petitioner, or attending the interview with the evaluator to assist with accuracy of reporting facts of dangerousness, etc.

6. Provides on call crisis coverage.

7. Assists petitioners with completion of mental hygiene paperwork as needed.

8. Provides case consultation to staff as requested.

9. Completes all needed documentation as well as ensuring the petition, certification, and medical records are provided to the parties involved.

10. Completes crisis safety plans with consumers when indicated by assessment.

11. Refers consumers and families to additional services based on individual consumer need.

12. Completes shift reports and hands off any paperwork to the oncoming shift. Assures documentation is completed by the end of shift.

13. Provides hand off communication to staff when an open consumer accesses the crisis line for support.

14. Completes follow-up activities with assigned consumers.

15. Utilizes technology to the fullest degree possible to expedite crisis service processes for the consumer and other collaborating partners.

16. Attends all departmental and center meetings/trainings as assigned.

17. Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
18. All other duties assigned.

Job Specifications:

• Education, Certification/License, and/or Experience

a. Bachelor's degree (B. A.) in human services field from four-year college or university.

b. Experience and/or prior training preferred.

c. Drivers license and reliable transportation is required.

d. Obtain and maintain CPR/FA and CPI certifications.

• Knowledge, Skills, and Abilities required: To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software and Word Processing software

Physical & Mental Requirements: The physical demands described herein are representative of those that must be met by an employee to successfully perform the physical and mental functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical and Mental Requirements: