Job description

What We Need
FLEETCOR is currently looking to hire a CRR III within our Payments Division. This position falls under our Lodging line of business and is located in Brentwood, TN. In this role the CRR III is the primary point of contact for customers. The CSR has a key role in helping customers have a positive experience; and helping the customer resolve any immediate needs that might impact the ability to fuel using their Fleet account.
How We Work
As a CRR III, you will be expected to work in a remote environment. FLEETCOR will set you up for success by providing:

• Assigned in home office set up
• Company-issued equipment + remote access
• Formal, hands-on training
• Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

• Handling inbound (80+) and outbound calls in a professional manner
• Utilize multiple applications provided by FleetCor in order to assist customers efficiently and in a timely manner.
• Demonstrate effective oral and written communications with customers, department personnel and management
• Proficient in being able to cross sell additional products and services
• Transfer calls to appropriate department or staff
• Process check by phone requests
• Provide customers with accurate account information in a fast pace environment
• Fee negotiation
• Good interpersonal skills and team work awareness
• Multi-tasking, listening, inputting data, probing, providing solutions, navigating through various screens while applying basic customer satisfaction techniques

Qualifications & Skills

• 3+ years of high call volume experience
• Analytical and general math skills are required
• Must be organized, able to communicate effectively and comfortably on the phone with customers
• Fuel and credit card industry experience a plus
• Microsoft Word and Excel experience is required
• Have the ability to work independently
• Need to be focused, detail-oriented, self-motivated

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

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