Shift Lead

A Shift Lead is someone who is in charge of managing one of our working shifts. Shift leads are responsible for completing the duties outlined in the “Baker” job description. Additionally, their duties revolve around direct reports to the general manager. A direct report provides and demonstrates task instructions, manages attendance, and measures key performance indicators. You should keep records and produce reports that will help to review the team’s performance. Exceptional communication skills and a passion for excellence are necessary for success in this role. Previous leadership experience is a plus.

Shift Lead Responsibilities

• Ensure employees reporting to you meet performance expectations
• Effectively instructing other employees on the shift
• Establish a safe, secure, and healthy work environment
• Meet deadlines
• Approve work hours
• Maintain excellent customer service at all levels

Shift Lead Requirements

• Previous leadership experience preferred
• Notable communication skills
• An eye for detail and accuracy
• Reliable, with high integrity and a strong work ethic
• A team player
• Professional appearance and attitude
• Computer literacy
• Proactive organizational skills
• Ability to keep a positive attitude in a fast-paced environment

Attributes of a Shift Lead

• Someone who sees the needs of the store and fills in or delegates without being asked by a superior
• Always greets customers with a loud and proud “Welcome to Crumbl” every time
• Trains and coaches staff members thoroughly and with positivity
• GREAT attitude, punctuality, preparedness, and energy at work
• Represents the Crumbl brand with pride both at work and outside of work
• Doesn’t need to be asked twice to complete tasks, and completes task with a passion for their work
• LEADS BY EXAMPLE

About Crumbl Cookies

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.

Pay: $18 - $21 / hour

Supplemental pay:

• Tips

Benefits:

• Flexible schedule
• Employee discount

Job types: Full-time

Schedule:

• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift

Education: High school degree

Work location: On-site