Job description

Customer Service Associate

FLSA Status: Part-Time/Hourly

Hours: Weekdays, weekends, Some evenings, and holidays required.

Compensation: $14.00

The Grand Rapids Public Museum is the oldest and one of the largest museums in the state of Michigan. We are a place of never-ending learning and discovery, with programs and exhibits focusing on history, science, and culture. The employee culture of the GRPM is one of teamwork, excitement, and learning. As an integral part of the West Michigan community, the Museum is open daily to visitors and hosts after-hours public events and programs, as well as private events and weddings. The entire GRPM team works to create positive visitor experiences through engaging exhibits and programs, and a safe, clean, welcoming space.

Responsibilities

Customer Service Associates help ensure visitors have a memorable visit at the GRPM, through an efficient ticketing process, excellent customer service and assistance with inquiries. You will also be responsible for the daily operation of the ticketing desk, the Spillman Carousel, special exhibit galleries and more. You will ensure visitors have the best experience possible.

Basic Qualifications

● Proactively interact with visitors and solve any challenges

● Contribute to a high energy, fast paced environment that provides visitors with a fun and dynamic experience

● Consistently treat all visitors and team members with respect and contribute to a positive work environment

● Be familiar with the Museum, exhibits, price points and promotions

● Excellent computer skills

● Promote and maintain a safe working environment

● Excellent communications skills and willingness to offer assistance to visitors

● Able to receive feedback and take action when appropriate

● Available to work a flexible schedule that meets the needs of the organization

● Must be available a minimum of two (2) shifts Monday through Friday and have weekend availability that meets the needs of the operation

● Previous experience in customer service

Skills and Experience

● Customer service experience

● Knowledge of museums

● Demonstrated problem solving and decision making skills

● Proven ability to function effectively in a team environment

● Demonstrated strong computer proficiency

Work Environment: Professional, creative setting with friendly public interaction

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• Employee discount
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Grand Rapids, MI 49504: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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