Job description

About Us
HA International’s history is rich in product innovations, customer focus and strategic growth. Our parent company, Hüttenes Albertus is the leading international manufacturer of chemical products for the foundry industry. As a long-standing, highly successful and global family-owned company, the HA Group has a strong international network of around 1,800 dedicated employees in more than 30 countries. We are thrilled to be among a network of subsidiary and affiliated companies that support the foundry industry worldwide!

What makes HA-International a great place to work?

• We work in a fast-paced, cross-functional environment where Customer Service partners closely with various teams such as Supply Chain, Sales, Logistics, and Operations in support of excellent customer service to our clients.
• We have low employee turnover because we listen to our employees and offer a supportive work environment.
• Our employees say HAI is a great place to work because of our culture, their colleagues, and our Leadership Team!
• We offer competitive pay and quarterly bonuses.
• We provide great benefits, including up to $10,000 in tuition reimbursement per year!
• We offer flexible/hybrid schedule options.

Account Specialist Details
The successful candidate will have experience in account management within customer service, preferably in a manufacturing setting.

Requirements

• Associate’s degree in Supply Chain, Business or Marketing, or equivalent combination of education and experience required.
• 2+ years’ experience in customer service, preferably within a manufacturing or logistics environment.
• Proficiency with Microsoft Word, Excel and Outlook.
• SAP Sales and Distribution (preferred), or other ERP system is required.
• Excellent written, communication and interpersonal skills required.

As a member of the Customer Service team, you will be responsible for:

• Establishing and maintaining relationships with assigned customers and HAI Sales, Corporate, and Plant associates.
• Effectively managing assigned customer accounts, including accurate and efficient order entry, changes, billing, and returns.
• Answering phones and managing the shared email inbox.
• Collaborate with various departments to quickly resolve customer issues.
• Maintaining SAP Master Data and generating and distributing customer invoices.

You’re a standout candidate if you:

• You have experience working in the chemical, food, or medical device industry.
• Enjoy working with customers and building relationships to ensure client satisfaction.
• Are someone that is really on top of things! You’re organized and have great follow up skills.
• Work well under pressure and know how to prioritize like a pro.
• Are very good with details and love problem-solving.
• Have experience with SAP and have knowledge of international shipping and freight classes.

Location
Westmont, Illinois

Travel
Minimal (occasional plant or customer site visit)

Job Type: Full-time

Pay: $51,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Chicago, IL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience in the medical device, chemical, or food industry?

Experience:

• Customer service: 1 year (Required)
• Account management: 2 years (Preferred)
• SAP ERP: 2 years (Preferred)

Work Location: In person

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