Customer Account Technician WCS/8-189
Water System-Customer Service

JOB SUMMARY

This position is responsible for performing a variety of financial and non-financial tasks in order to help guarantee Water
System revenues.

MAJOR DUTIES

1. Opens mail, sorts, scans payment images and processes payments.
2. Prepares water bills for mailing; corrects postal addresses; transports bills to post office.
3. Maintains and creates records on volume of incoming mail, total payment amounts received and billing

deposits, and other financial amounts.
4. Maintains and services mailroom equipment.
5. Requests checks for postal accounts from accounting department.
6. Creates and processes stopped meter work orders.
7. Requests purchase orders for the purchase of office and mailroom equipment supplies contacts vendors for the

purchase of supplies.
8. Applies postage to out-going mail; includes certified mail and mailing of time sensitive water samples.
9. Daily afternoon courier; sorts and distributes incoming department mail.
10. Types and mails correspondence.
11. Contacts customer regarding payment errors.
12. Creates and posts daily deposits; completes manual deposits as needed.
13. Tracks and maintains mailroom inventory items, equipment service calls and special conditions processing file

flagged for cut off.
14. Checks the validity of debit account after importing daily payment posting file.
15. Writes thorough reports on daily activity with clear and reliable data; includes all payment postings, rinted utility

bills, mailed bills, pulled bills, mailroom inventory and mileage sheets.
16. Requests maintenance on assigned county vehicle as needed.
17. Provide solutions to any relative equipment problems.
18. Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

1. Knowledge of accounting and billing operations.
2. Knowledge of Water System operations, policies, and procedures.
3. Knowledge of county policies and procedures.
4. Knowledge of modern office practices and procedures.
5. Knowledge of department utility billing system.
6. Knowledge of computers and job-related software programs.
7. Skill in oral and written communication.
8. Skill in planning and meeting deadlines.

SUPERVISORY CONTROLS

The Water Customer Support Manager assigns work in terms of general instructions. The supervisor spot-checks
completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include department standard operating procedures. These guidelines are generally clear and specific but may
require some interpretation in application.

Customer Account Technician, Water System-Customer Service

COMPLEXITY/SCOPE OF WORK

System’s Billing Operations. The volume of work to be completed and the need for accuracy contributes to the
complexity of the position.

• The purpose of this position is to participate in the Water System’s billing operations. Success in this position

contributes to the efficiency of Water System operations.

CONTACTS

PHYSICAL DEMANDS/ WORK ENVIRONMENT

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

SPECIAL CERTIFICATIONS AND LICENSES

• Possession of a valid State of Georgia driver's license (Class C) and a satisfactory Motor Vehicle Record (MVR)

in compliance with County Safety and Loss Control Guidelines. Completion of the State of Georgia Department
of Transportation Defensive Driving Course and/or Emergency Vehicle Operation Certification within twelve (12)
months of employment.

ADA COMPLIANCE

accommodations to qualified individuals with disabilities. Prospective and current employees are invited to
discuss accommodations.

HIPAA COMPLIANCE

security of Protected Health Information (PHI) however it is obtained, handled, learned, heard or viewed in the
course of their work.

DRUG AND ALCOHOL COMPLIANCE

employment will undergo testing for the presence of illegal drugs and alcohol as a condition of employment. In the
course of employment, employees are subject to random, reasonable suspicion, post accident and routine fitness
for duty testing for illegal drugs and alcohol abuse. Employees are prohibited to work under the influence, to
possess, to distribute or to sell illegal drugs in the workplace or abuse alcohol on the job. Confirmed positive is
reason for denial of employment and/or termination.

Customer Account Technician, Water System-Customer Service

MINIMUM QUALIFICATIONS

associated with the completion of an apprenticeship/internship or having had a similar position for one to two
years.

• Possession of or ability to readily obtain a valid driver’s license issued by the State of Georgia for the type of

vehicle or equipment operated.

.