Job description

Department: Compliance Operations
Reports to: Senior CDD Officers
Location: HQ, BoyleSports, Dundalk.

Role Purpose

Support the Head of Customer Due Diligence by ensuring that our customer base is managed in line with regulatory requirements.

Reporting directly to the Senior CDD officers, the successful candidate will be working closely with them to ensure consistency and high quality in work processes. Working alongside the AML team, Safer Gambling Team, Customer Service department and other relevant stakeholders using a variety of different tools and processes to assess their relevant risks.

Key Responsibilities

You will conduct a series of processes and procedures required to meet our regulatory Customer Due Diligence obligations for both digital and retail customers.
Performing customer due diligence, enhanced due diligence, risk profiling and assessments of our customer base
Ensuring that Safer Gambling is an integral part of the daily operations within the CDD team
Proactively monitor and review customer accounts ensuring they are playing responsibly whilst meeting our regulatory requirements. This will include reaching out to customers where required
Monitoring customers spending against their known income and/or documents were available to assess customer affordability.
Support the maintenance and review of relevant logs/reporting to ensure meaningful record-keeping is available for future review.
Responsible for updating relevant customer due diligence records, documenting all findings and accounts are adequately noted
You will be required to manage and build effective relationships with stakeholders across the business, preparing reports as required by the business.
Support the delivery of required education & training for staff.
You will act as the first point of contact for staff and external authorities on customer due diligence-related matters, with responsibility for receiving, investigating and determining the appropriate course of action where required.
Assistance in general compliance enquiries of a Customer Cue Diligence/AML/Safer Gambling nature.
Perform ad-hoc tasks and regular reports.
Working closely with the other Senior CDD Officers on a daily basis to achieve goals, share best practices and implement new processes.

Specialist Skills and Experience Required

Keen interest in and aptitude for due diligence, safer gambling, risk assessment and customer interaction.
Ability to accurately identify and analyse different types of risk and escalate them when necessary in a clear and timely manner.
Capable of managing a diverse workload and triaging numerous tasks. Ensuring incoming queries are dealt with accurately and in a timely manner.
Enjoy working in a fast-paced environment delivering to tight deadlines and being able to handle pressure.
Attention to detail and an eye for accuracy.
Strong problem-solving and decision-making skills
Flexible, resilient and reactive to change.
Excellent communication and writing skills.
Confidence to carry out telephone interactions at times handling sensitive contacts where empathy and a non-judgmental approach are essential.
Strong administrative skills and diligent approach to casework.
Previous experience in Due Diligence or Safer Gambling roles preferred. Knowledge and experience of Gambling Commission regulations are preferred.
Ability to work as a team or independently.
Strong interpersonal skills and ability to build rapport with customers and internal stakeholders.

Apply Now

Your Name (required)

Your Email (required)

Phone Number (required)

Job you'd like to apply for

Linkedin Profile

Where did you hear about this job?

-
Careers Website
LinkedIn
Indeed
Facebook
Family or Friends
Shop Poster
Word of Mouth

If you were referred by an employee, please enter their name?

Upload CV

Cover note

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.