Job description
Title:
Customer Experience Analyst
Company:
Everest Insurance Company
Job Category:
Underwriting
Job Description:
Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Europe, Bermuda, Canada, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.
Everest Insurance, which began operations in 2015, has steadily grown and generated just under $4B in premium in 2021. That growth has been fueled by strong underwriting and operational talent. Recent growth is coming from highly diversified areas including newly launches lines of business, as well as product and geographic expansion in existing lines of business. In support of that growing business, we have created a Platform and Business Architecture division that we are continuing to invest in as our technology and products grow in the coming few years.
At Everest, we are committed to the development of our people. We offer dynamic training & professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them, including:
- Generous tuition/continuing education reimbursement
- Mentoring opportunities
- Flexible work arrangements
- Talent development initiatives
- Networking groups
Everest is looking for a Customer Experience Analyst to join us in our Warren, NJ, New York, NY or Philadelphia, PA office. This role will support our underwriting workbench platform and other digital assets, reporting to Head of Experience and Digitization.
Responsibilities include but not limited to:
-
Collaborate with platform/product owners, business analysts, UI designers, and IT to create exceptional experiences for internal and external users
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Research, analyze, and present UX findings and recommendations
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Understand the value of user experience design and how to include it as an integral part of system/website builds
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Create wireframes for review with key stakeholders and UI design partners
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Demo wireframes and prototypes to key stakeholders across the organization
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Meet with business stakeholders to understand key needs and pain points
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Provide direction and feedback to UI design partners
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Partner with IT throughout development lifecycle to ensure UI is built to design specifications
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Participate in requirements sessions with key stakeholders; assist in business requirements development
-
Create PowerPoint presentations for key stakeholders and senior leadership
Qualifications, Education & Experience:
-
We are looking for candidates with 5-8 years’ experience in business analysis, user/customer experience, or similar role including experience in working with systems through the project lifecycle from requirements gathering/ scoping through to testing and go live.
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Knowledge of UX/CX and wireframing required
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Knowledge of commercial insurance desired but not required
-
Agile experience desired
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Degree in risk management, business, technology, engineering, or design related field preferred; or commensurate business experience
Knowledge, Skills & Competencies:
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Proficiency with MS Office Suite
-
Strong communication, documentation, organization, and planning skills
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Ability to create strong relationships and work collaboratively with multiple stakeholders and end users
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Ability to analyze business needs
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Problem solver with a strong sense of individual ownership and accountability
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Strong attention to detail and willingness to learn technical specifications
-
Continuous learning mindset
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Ability to work both constructively in a team environment as well as effectively independently in a dynamic environment
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Ability to communicate effectively with both business and IT partners
#LI-Hybrid
#LI-CK1
For NYC Only: The base salary range for this position is $80K - $130K annually. The offered rate of compensation will be based on individual education, experience, qualifications and work location.
Type:
Regular
Time Type:
Full time
Primary Location:
Warren, NJ
Additional Locations:
New York, NY
As an effective team member, employees at Everest Insurance must champion the Everest Insurance Culture:
- Collaboration: Open and transparent communication with customers and colleagues
- Thoughtful Assumption of Risk: Supporting the Everest goal of carefully writing profitable business by ensuring data quality, prompt and accurate feedback to Underwriters, and operational control throughout the enterprise.
- Execution: Delivering outstanding support to the organization through strong day-to-day business operations, effective project management, and careful oversight of vendors.
- Humility: Caring and respectful approach to service colleagues, customers, and the community.
- Leadership: By example, every day.
Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at
everestbenefits@everestre.com.
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