Job description

• Customer Service & Sales - Greets and assists customers in finding products and partners with other team members when additional help is needed - Models for and holds team accountable for outstanding customer service - Acts as the role model for the Manager on Duty program and expert on the Manager on Duty application on Mobile Warrior - Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner - Maximizes sales and service by ensuring staff is scheduled appropriately - Manages and promote FindMore with associates to drive sales and enhance customer service - Manages credit, rewards and gift card programs throughout the store - Actively and enthusiastically engages customers to support the company’s iCAP program • Checkout Standards - Proactively shifts resources to checkouts based on observed increase in store traffic and complexity of transaction - Utilizes Point of Sale on Mobile Warrior, Satellite Registers, and Expeditor Stations as a means of reducing wait times during peak traffic periods - Trains, mentors & coaches all associates at the jcp.com Pickup location on process and transaction procedures related to delivery and return of jcp.com orders - Oversee maintenance, cleanliness, signing and organization of all checkout stations - Partner with Sales Floor Supervisor to stock all Impulse Fixtures and merchandise according to plan - Identifies checkout supply needs in a timely manner to ensure replenishment orders are placed in accordance with delivery deadlines - Responsible for store equipment (i.e., registers, Mobile Warrior, etc.) - Leads and maintains system and asset implementations and upgrades; ensure training on new systems and equipment • Human Resources / People Management - Creates and monitors the store’s open requisitions, routing qualified applicants to appropriate hiring manager - Coordinates the logistics of the Talent Tryout process - Schedules and conducts new hire orientation and training; administers ongoing associate training - Partners with Sales Floor Supervisor, Assistant Manager of Customer Experience and/or General Manager to monitor required training compliance - Partners with Sales Floor Supervisor, Assistant Manager of Customer Experience and/or General Manager to ensure optimization of resources at schedule generation - Reviews schedules and makes productive edits to further optimize resources - Closes payroll and completes other payroll functions including system reports as necessary for associates to receive pay for hours worked - Processes new and existing HR tasks as necessary according to state laws and company policies • Team Development - Responsible for the completion of associate training and policy compliance - Trains, mentors and coaches all cashier associates on checkout procedures to outstanding customer service behaviors are consistently exhibited - Regularly observes and ensures associates consistently follow and implement checkout experience processes - Monitors associate efficiency by utilizing Point of Sale productivity metrics and provides recognition or coaching - Consistently provides ongoing feedback and coaching to associates - Maintains notes / observations of each associate’s strengths and opportunities - Takes immediate action on performance and policy issues within the team • Performance Standards - Supports company shrink and safety initiatives - Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Metairie, LA 70002: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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