Work in a place where your team values YOU.

Champion Home Builders, Inc. wants YOU! We are seeking to hire a Full-Time Customer Operations Analyst to join our corporate team.

WHAT DO WE OFFER?

• 401k plan with company match

• paid vacation
• paid holidays
• medical
• Rx
• Dental, vision, and life insurance.
  

WHO IS CHAMPION HOME BUILDERS, INC.?

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

FLSA Status: Non-Exempt Full Time

Summary: The Customer Operations Analyst role is responsible for leveraging CRM data and defining processes to maximize the value of customer interest. Primary responsibilities include evaluating customer leads, delivering key KPIs, evaluating and tracking dealer/retailer performance, and the identification of opportunities that improve customer care. This role requires advanced data analysis skills, attention to detail, excellent follow-up, and the ability effectively partner with sales leaders across the organization.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Review, analyze, and identify prioritized opportunities in the weekly lead reports
• Document and share opportunities for improvement with regards to specific leads, dealer performance, system performance, contact information, or website data.
• Document and track all open issues from creation to closure
• Develop and continuously evolve processes used to manage business processes
• Create and maintain an active action register and reporting by plant, region, segment, model.
• Develop a process to evaluate high value leads that require reassignment
• Lead new process/capability as required to evolve the Champion Homes Customer Care model
• Evaluate and report on direct impact made to increase home sales on a quarterly basis

Competencies

• Highly organized and self-driven individual
• Ability to multi-task and perform in a fast-paced environment.
• Excellent verbal and written skills
• Energetic and pleasant disposition (customer facing)
• High Say/Do ratio

Qualifications

• Experience with Customer Relationship Management (CRM) systems or Lead Management systems
• Advanced experience with Excel, pivot tables, formulas, and data analysis
• 2+ years of experiencing managing an external call center/vendor
• 2+ year of experience in a business analyst role or equivalent
• Familiarity with building and improving business processes concepts and/or value mapping
• Bachelor's degree in engineering, HR, business management, data analytics, or equivalent.

This is a remote position with 30-40% travel.

THERES NO PLACE LIKE HOMES - JOIN OURS BY APPLYING NOW!

Champion Home Builders is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.