Job description

Job Description:
We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customers and/or accounts might face with accuracy and efficiency. A successful candidate will have a positive, “can-do” attitude, be highly organized and detail oriented. We value a commitment to teamwork, a strong work ethic, flexibility and creativity. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

This new team member will be expected to:

• Field Inbound sales and customer service calls
• Package, enter, track, and manage product orders
• Assist with orders via internet, phone, and in person
• Help facilitate product returns and repairs
• Handle daily administrative tasks and duties while providing support to sales staff and management.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers and accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Skills & Requirements:

• Superior and proven customer service experience with the ability to learn quickly
• Experience in Customer Service
• Excellent written, verbal, and people skills
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent phone and computer skills are a must (Proficiency in Microsoft Office)

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Huntington Beach, CA 92647: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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