Job description

Responsibilities include the following:

· Daily order processing & reporting, accurate data entry for incoming orders, liaise with customers to secure orders, process the orders and ensure all documentation is correctly processed by the system

· Answer & make a high volume of calls while meeting order deadlines

· Actively persuade customers to participate in online ordering

· Assist with sales campaigns and ad hoc selling activities such as clearance list deals as required

· Follow procedures in relation to reporting/tracking activity

· Follow established processes for credit card payments when required and also ensure online cash customers complete transactions through to payment, processing credit card payments, refunds and daily reconciliation

· Liaise with other departments/managers to ensure the service matches the requirements of the business in terms of service cost and quality standards

· Work independently and as part of a team, achieving both your own and team KPI’s

· Perform all duties in an efficient, professional, and courteous manner always

· Develop customer relationships that help the smooth and efficient management of calls and order capture

· Process goods returned

· Retrieve Proof of Delivery (POD) documentation and provide to customers as required

· Investigate and validate credit notes

Candidate Profile

· Excellent communication skills, both verbal and written.

· Strong problem-solving skills

· Personal organisation with good attention to detail in a fast-paced environment.

· Proficiency in MS Office and SAGE.

· Initiative and a can-do attitude.

· (Ideally) Experience of office administration. Exposure to order processing and supply chain would also be an asset.

· A natural drive to follow tasks through to completion

Job Type: Full-time

Salary: €24,752.00-€26,160.00 per year

Benefits:

• Company events
• Company pension
• On-site parking

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Millstreet, CO. Cork: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

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