Job description
Customer Service Administrator
Job Role
Granning Group is a premium distributor of Heavy Commercial Vehicle & Light Commercial Vehicle parts.
Based in our busy distribution centre in Naas you will join a family of dedicated staff offering the highest standards of quality & service to our large customer base within Ireland.
You will have excellent administration skills including the ability to communicate clearly & precisely with all staff, customers & suppliers.
You will have a proven ability to organise and prioritise work according to the demands of the day.
You will have strong IT skills and be able to work under your own initiative & as part of the wider team in order to achieve operational KPI targets.
Role responsibilities will include but not be limited to:
- Offer first class customer service to our customer base. Dealing with incoming enquiries via phone, email & web based.
- Ensure that any orders taken are despatched in a timely and professional manner via our warehouse distribution team.
- Work alongside the sales & purchasing teams to ensure stock is being replenished as needed and reviewed on a regular basis across the group and update min / max levels where necessary
- Work with the warehouse team to ensure customer returns are processed in a professional and timely manner and implement cycle counting on a regular basis
- Deal with any customer issues or complaints. Escalate to management when necessary.
This position would suit someone with the following skills and experience:
- Previous Customer Service and administration experience - preferably (but not required) in the automotive trade
- Excellent customer service skills
- Professional, polite and friendly telephone manner
- Excellent written and verbal communication skills
- Proficient in the use of Microsoft Office, including Word and Excel
- Great organisational skills with a process driven methodical approach
- Exceptional attention to detail
What you bring to the team
- Ability to think outside the box and work on your own initiative
- All written correspondence to be clear, accurate and thorough
- High level of confidentiality, integrity and reliability
- Excellent attention to detail
- Excellent organisational and time management skills with the ability to prioritise
- Excellent IT skills, including strong knowledge of Microsoft office
- Ability to work under pressure and to tight deadlines
Benefits:
- 21 days holiday plus bank holidays
- On-site parking
- On-site canteen
- Gym membership
Job Types: Full-time, Permanent
Salary: 30K – 35K per year
Schedule:
- Monday to Friday 8.30am to 5.30pm with 1 hour lunchbreak
Experience:
- Customer Service / Administration
Job Types: Full-time, Permanent
Salary: From €30,000.00 per year
Benefits:
- Company events
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Naas, CO. Kildare: reliably commute or plan to relocate before starting work (required)
Education:
- Leaving Certificate (preferred)
Experience:
- customer service: 1 year (required)
Language:
- English (required)
Work Location: One location
Application deadline: 02/12/2022
Expected start date: 03/01/2023
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