Fixed Term Contract




The Company:
PEI is in business to Create Better Outcomes. Better outcomes for our patients, customers, colleagues, and industry
partners. Named a “Great Place to Work” and a Deloitte Best Managed Company for 2021, PEI works with major brands
from world class manufacturers and trusted partners such as Johnson & Johnson, Ansell and ResMed. This is an exciting
opportunity to work with a company whose focus is serving our customers, developing our people and living the ABC’s
(Ambition, Better Outcomes & Connected Teams) and Behavioural Standards that guide us in PEI.

A professionally run, family business, with 111 employees, PEI has been in business since 1963. Over the years PEI has
moved from being a general medical distributor to become a specialist distribution partner, adding real value for the
manufacturer and providing the highest standards of service to the customer

The Person:
You are someone with an ability to get things done who is looking to join a leading Medical Company and a Great Place to
Work. Your motivation and enthusiasm allow you to excel in both a team and individual environment. You have excellent
communication, organisational and problem-solving skills. You are self-motivated and constantly seeking smarter ways of
working.

PEI is committed to delivering a first-class service. The customer is at the centre of everything the company does. This focus
together with detailed product expertise ensures the provision of unrivalled customer care and excellent on-going product
support, which have become synonymous with the PEI brand.

The Role:
Reporting to The Head of Operations as the successful candidate you will work as part of the Customer Service Team
providing excellent sales administration and customer service to customers. You will support the PEI clinical support/sales
team and offer a superior service to our customers.

Key Requirements:

• Minimum 2 years customer service/sales administration experience
• Excellent interpersonal skills and telephone manner
• Ability to deal with several tasks at once, able to adapt to most situations
• Proven attention to detail and follow through
• An attitude of teamwork
• Time management and organisational skills
• Computer literate in Microsoft office
• SAP experience an advantage
• Self-starter/Demonstrates initiative
• Knowledge of stock control procedures an advantage
• Open and receptive communication skills
• Outgoing and positive attitude to customers and colleagues
• Discretion and confidentiality
  

Primary Responsibilities:

Reporting to Head of Operation, below is an outline of responsibilities:

• Customer services to our large database of customers
• Accurate and timely data entry
• Order processing and sales administration
• Delivery of first-class support and service in line with expected standards from PEI
• Working to month end deadlines & daily KPI’s
• Processing of quotations and PO’s
• Provide support to clinical/sales teams
• Processing of customer returns through to completion
• Interact with teams within PEI (Accounts, Purchasing and Warehouse)
• Reviewing existing work processes and implementing smarter ways of working where necessary
• Create greater efficiencies with current workflow practices
• Take an active part, where possible and appropriate, in PEI initiatives

Other Duties

• Ad hoc duties as required
• Processing of quotations
• Processing Customer orders
• Ensuring prompt responses and comprehensive solutions to queries
• Interact with teams within PEI
• Ad hoc reporting when requested
• Offer assistance during ISO audit
• Working to month end deadlines
• Supporting colleagues within team with excess work
• General Admin work within the department – scanning/filing etc.

PEI Compensation Package:
To apply for this position, please send your C.V. and cover letter to hr@pei.ie, and include the job title and your name in
the subject line of your email.