Customer Service Administrators (Fully Remote Options)

We have multiple opportunities for Customer Service Administrators to join a growing Fintech organisation on a permanent and FULLY REMOTE basis as they continue their expansion. These are fantastic opportunities for those looking to work remotely and increase their work/life balance. Great potential to progress your career longer term and embrace a positive workplace culture (Great Places to Work and Deloitte Best Managed Award Winners).

• You must have an internet bandwidth of 25mpbs + download speed and an unlimited data package to work remotely

** Interviews are to take place promptly so please apply through the link for immediate consideration

What you will get in return (it’s a long list!):

• Starting at €11.50 p/h
• Standard Working Week = 37.5 hours
• Comprehensive Training Programme
• VHI subsidy worth €600 once you pass probation period (6 months)
• 20 Annual Leave days and 2 company days per annum which increases with tenure, plus an option to purchase an additional 5 days leave per year
• Incentivised Employee Referral Scheme (€1,000 per referral)
• Annual Performance Related Bonus
• Wellbeing Programme focused on employee's health and wellness
• Sick, Maternity, Adoptive, Paternity and Marriage Leave
• Career Paths and Development Programmes to support your progression
• 24/7, 365-day access to an Employee Assistance Programme
• Life Assurance Cover
• Defined Contribution Pension Scheme
• Subsidised Sports & Social Club
• Subsidised Canteen (Onsite)
• Bike to Work Scheme
• Employee Discount Scheme
• All IT equipment will be provided by the company to be set up accordingly to work remotely

Overview of the Role:

• Completing accurate and efficient back-office process administration
• Effectively managing a customer database through meticulous data entry
• Keeping yourself up to date with product, service and customer information through our easily accessible knowledge base
• Investigating and resolving customer queries through first contact resolution
• Adhering strictly to data protection (GDPR) and confidentiality laws
• Working in a fast-paced environment, your role may require you to provide relevant advice to customers via phone, email and/or webchat

What the ideal candidate looks like:

• Thorough attention to detail
• Excellent organisational skills
• The ability to work within a team environment and to team SLAs and KPIs
• Strong Communication skills (verbal and written)
• Excellent PC skills
• A positive and proactive attitude to problem-solving

For a confidential discussion and more information on the role, please contact Ryan Blackett.

ryan.blackett@collinsmcnicholas.ie

(021) 4911065