CUSTOMER SERVICE ADVISOR VACANCY- SWORDS

We are recruiting a new exciting opportunity for a Customer Service Advisor to join this team of this leading global Distribution company.

The company prides themselves in offering their colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

They provide opportunities for employees to progress within the company.

Job Purpose

The post holder will be responsible for the day-to-day stock replenishment for the Suppliers they manage. Ensuring consistent results are achieved in the fundamentals of all aspects of stock control.

Key Accountabilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Providing and ensuring pricing is correct – margin and estimates
• Providing delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests (Invoices, Returns,)
• Organize workflow to meet customer timeframes (Customer SLA)
• Direct requests and unresolved issues to the designated resource
• Manage customers’ accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration (Marketing,
• Communicate and coordinate with internal departments (Front-Line, Purchasing, Credit Control, Logistics and Management)
• Follow up on customer interactions and transactions (orders, back orders, credits, Customer queries and complaints )
• Provide feedback on the efficiency of the customer service process (Team meetings)

Measures

• KPI targets
• Back orders
• Invoice accruals
• Stock valuation
• Dead and slow stock

Skills and Experience

• Accurate attention to detail
• Previous experience in similar role
• Excellent Excel, Word & PowerPoint skills
• Excellent numeric skills
• Must be an excellent communicator
• Capable of multitasking
• Capable of working under pressure in a fast-moving demanding environment.
• Must be a team player and able to work and communicate as a team member
• Excellent customer service skills
• Salary: €30k + benefits