Job description

Job description

We are currently recruiting for a full-time, Customer Service Agents for our busy Turner's Cross Branch. The candidate is required to be fully flexible with availability.

Job Purpose:

To offer Online Sales Support in our busy Turner's Cross Branch.

Responsibilities:

* Order fulfilment, sourcing stock, scheduling deliveries.

* Replying to customer queries Via Zendesk support system and live chat.

* Be responsible for achieving assigned individual and branch sales targets.

* Work with the Team to ensure a high level of team performance and positivity.

* Provide customers with excellent Customer Service and advice.

Knowledge, Skills & Competencies:

* Excellent sales and customer service skills required.

* Excellent communication skills and results focused.

* Previous customer service Experience is desirable. This is a fast paced Sales role so a high level of enthusiasm and strong desire to work in a Sales environment is a must.

* Ability to handle and ultimately overcome any customer objections or queries.

* Excellent Organisation skills

* Highly structured and well organised person with an ability to set priorities

* Proficient knowledge of MS Office, Word, and Excel is required/ PC literate.

* Excellent communication skills via phone & email

* Ability to multitask

* Able to work on their own initiative and equally as part of a team.

* A passion for online shopping and customer service

* Attention to detail

D.I.D Electrical is an equal opportunities Employer

Skills:

• Ability to deliver exceptional customer service.
• Ability to learn a comprehensive product knowledge based on product range
• PC literate
• 1-2 years’ experience in a similar role.

Job Types: Full-time, Permanent

Salary: From €11.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Kilkenny, Kilkenny, CO. Kilkenny: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (preferred)

Experience:

• customer service: 1 year (preferred)

Language:

• English (preferred)

Work Location: One location

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