Job description
Employee Type:
Full time
Location:
WI Green Bay Willowbrook
Job Type:
Customer Service
Job Posting Title:
Customer Service and Fulfillment Specialist
About Us:
TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work, directly impacting our mission to make high quality, affordable food for our customers, communities and families. We hope you will consider joining the team and being part of our future.
What You Gain:
- Competitive compensation and benefits program
- Enrollment in our wellness and employee assistance programs
- Paid holidays, vacation, and other competitive paid time off opportunities
- An inclusive working environment where you can build meaningful work relationships with a diverse group of people
- Leaders who are invested in supporting your career growth
- Opportunities to be recognized for outstanding contributions to your team through our employee recognition programs
Job Description:
About the Role:
The role acts as a liaison between the customers and is responsible for coordinating with internal functions, including but not limited to supply chain, brand, sales, transportation, warehousing, credit and IT.
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Support customers across multiple channels as needed within the department which could include international, bulk, retail, contract, industrial, or food away from home.
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Effectively use integrated enterprise systems both internal and customer based to maximize profitability.
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Understand and execute in the end to end sales process from order through shipment.
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Develop detailed understanding of end to end supply chain (transportation, warehouse, planning, etc.).
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Demonstrate ability to identify and resolve issues effecting overall service to the customer and positively influence key performance indicators.
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Perform order-entry functions manually or via EDI, ensuring all orders received are processed timely and accurately.
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Utilize SAP and Business Intelligence (BI) reporting to view inventory and order history respectively for exception-based recommendations on order management.
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Develop and maintain relationships with key internal / external partners.
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Develop understanding of customer strategies, business model and requirements.
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Additional tasks and projects as assigned.
Important Details: This is a full-time, permanent, hybrid role, located in our Green Bay, WI corporate office.
About You:
You’ll fit right in if you have:
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Minimum of two years’ experience in customer service preferred.
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Strong written and verbal communication skills required.
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Ability to use sound judgment when making service-oriented decisions that have financial implications required.
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Flexibility, adaptability, highly analytical and ability to work in high change environment are required.
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Knowledge of Microsoft Office is required; knowledge of SAP system is preferred.
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Ability to manage multiple tasks while paying close attention to details is required.
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Can maintain a high degree of accuracy / interaction with multiple departments while coordinating shipments / customer requests.
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Possessing leadership skills is preferred.
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Ability to perform repetitive motions 90% of the time required: PC Keyboard
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Ability to work occasional overtime is required.
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Bachelor’s Degree preferred: Supply Chain, Business, or related field.
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Will consider equivalent work experience in lieu of a degree.
Your TreeHouse Foods Career is Just a Click Away!
Click on the “Apply” button or go directly to
www.treehousefoods.com/careers
to let us know you’re ready to join our team!
Your TreeHouse Foods Career is Just a Click Away!
Click on the “Apply” button or go directly to
www.treehousefoods.com/careers
to let us know you’re ready to join our team!
TreeHouse Use Only: #IND1
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