Job description

Position Description

Job Title: Customer Service and Sales Associate

Location: Covina, CA

Job Type: Full-time

Compensation Range: $20 - $22/hr

Target Hire Date: Early May

Join our team as we launch the newest addition to our family of clubs, the Laugh Factory Covina! Our company seeks a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Associate. This position requires strong communication and customer service skills, as the successful candidate will be responsible for welcoming guests, processing transactions, ushering, and providing coat/bag check services. This position reports to the manager on duty.

Duties and Responsibilities:

• Greet guests as they enter the establishment and provide a warm and welcoming environment.
• Process ticket or merchandise transactions accurately and efficiently, including accepting payment and issuing receipts.
• Answer customer questions and provide information about the establishment, including menus, services, schedules, events, and promotions.
• Meet and seat guests in accordance with the seating plan.
• Manage coat/bag check services, including accepting, tagging, and returning coats/bags and other personal items to customers in accordance with company policy.
• Maintain a clean and organized work area.
• Collaborate with other team members to ensure smooth operations and excellent customer service.
• Assist with other tasks as needed, such as taking reservations, seating guests, and clearing tables.
• Answer the club telephone during showtime hours and field customer inquiries.
• Report to managers any concerns, issues, or customer complaints.
• Other duties as assigned

Qualifications:

• High school diploma or equivalent
• Comedy club experience is not required, but prior sales and service experience is preferred
• Availability to work flexible hours, including evenings, weekends, and holidays
• Proof of eligibility to work in the United States

Required Skills:

• Outstanding customer service skills
• Good interpersonal, oral, and written communication abilities, including listening ability
• Basic math skills and proficiency with cash handling
• Ability to multitask and remain calm in stressful situations
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong attention to detail and ability to maintain a professional appearance and demeanor at all times
• Strong organizational and time management skills
• Ability to communicate concerns and improvement suggestions to supervisors
• Creativity and optimism

Preferred Skills:

• Knowledge of the live entertainment industry operations is preferred.
• Familiarity with safety measures and risk mitigation is desirable.

Core Competencies:

• Integrity – requires being honest and ethical.
• Attention to detail – requires being careful about detail and thorough in completing tasks.
• Dependability – requires being reliable, responsible, and dependable in fulfilling obligations.
• Cooperation – requires being pleasant with others on the job, and displaying a good-natured, communicative, and optimistic attitude.
• Respect for others – requires being sensitive to others' needs and feelings and understanding and helpful on the job.

This position is an important part of the operations at the Covina comedy club location and will support the company's service standards.

We have a target hire date of early May. To apply, please submit your resume and a cover letter. You will also be expected to submit three (3) professional references outlining your qualifications and experience.

We thank all applicants for their interest; however, we will contact only those selected for an interview.

Laugh Factory Covina LLC is proud to be an equal opportunity employer and welcomes applications from all qualified individuals. We strive to provide a diverse workforce and inclusive workplace where all employees feel valued and respected. We evaluate qualified applicants without regard to race, color, religious creed, color, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics, in accordance with applicable federal, state, and local laws. If you have a disability or need that requires accommodation, please email us at: accommodations-info@laughfactory.com.

This position remains open until filled. Unless noted above, no telephone or email inquiries unless otherwise indicated above, please.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Schedule:

• Evening shift
• Weekend availability

Ability to commute/relocate:

• Covina, CA 91723: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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