Customer Service Associate - Full-time - Permanent
Job description
- Minimum age: 18 years old
- Have the right to work in the Republic of Ireland without restrictions
- Strong communication skills in English (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pm
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
- You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
- From a technical perspective, a minimum broadband connection of 10MB download speed and 5 MB uploading speed using a hard-wire ethernet internet connection (no WIFI).
What strengths will you bring?
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
- Medical insurance
- Pension plan
- Amazon employee discount
- Expert training and ongoing opportunities to learn more and develop your skills
- Employee Assistance Program
- 200 hours (25 days) pro rata annual leave
- Life Insurance
If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps, and you will then have the opportunity to tell us your preferred work location!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Work from home with Amazon Customer Service!
Role: Customer Service Associate
Job Type: Full-time, Permanent
Location: Work from home in Republic of Ireland OR Hybrid
Pay Rate: €12.60 per hour
Start date: 31/10/2022 There will also be a setup of equipment on the morning of Friday 28th October.
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
To provide a better work-life harmony, this role can be based either at home or, as part of a 1-year hybrid working pilot, a combination of both. You decide!
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
Previous contact centre experience would be great but not essential as we will provide an initial 6-week training programme. This is essential to setting you up for assisting our customers. We require 100% attendance, so you will need to ensure no time off is planned during the 6 week period.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work day shifts and your work week is minimum 40 hrs, for example: 4x10hrs or 5x8 hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 7 am and 9 pm Sunday to Monday. You will receive your work schedule at least 4 weeks in advance. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
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