Job description

At Osborne we are currently recruiting for a Customer Service Executive to join Ireland’s leading insurance company based in South Dublin.

As Customer Service Executive you will work with customers through a variety of communication avenues. This organisation is seeking someone who is motivated and ambitious and are looking to progress in the Insurance sector.

For You:

• Full time, permanent role Monday to Friday
• Competitive – depending on experience
• Bonus and Commission – monthly
• Pension
• Healthcare
• Mobile phone plan
• Full sponsorship for insurance exams
• Hybrid working policy once passed probation
• Annual leave increases annually up to 24 days
• Great staff sports & social events.
• Monthly/Weekly performance based incentives
• Employee Wellness initiatives
• Cycle to Work Scheme

Responsibilities:

• Provide a level of service to customers, which is best in class standard across the market
• Drive to continuously improve performance through KPI’s and quality measures.
• Promote good attitudes and strong team spirit within the group.
• Escalate issues as necessary to line manager.
• Ensure all regulations are adhered to and agreements are fully complied with.
• Process all required transactions in accordance with company process.
• Accuracy of data and transaction processing within the role.
• Advice given to customer must be of specific and accurate nature at all times.
• Participate in cross training to develop multi skills required for departmental goals and vision.
• Commit to studying for industry exams and use supports given by company to develop educationally.

Requirements:

• 1+ year of customer service experience within a fast-paced, call centre environment
• Good PC Skills -Relay, MS Excel, Insurer Websites
• Practical knowledge of Personal Lines Insurance is desirable
• Result driven, with the ambition to meet and exceed targets
• Excellent communication skills, including verbal, written & listening
• Self-motivated, enthusiastic, solution focused
• Strong initiative and ability to work in a busy fast paced environment
• Confidence to make decisions
• Ability to work effectively in a team environment
• A positive, innovative attitude with the ability to handle new assignments and projects with an open mind

To be considered for this position apply today or call Emma on 01 5252457

Job Type: Full-time

Salary: €26,000.00-€32,000.00 per year

Schedule:

• 8 hour shift

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